Operations Specialist I

To support the operations of a tech-enabled freight forwarder, the full-time hourly Operations Specialist I will set up new orders for time-sensitive commodities, provide proactive customer updates, and manage communications while working remotely. Key responsibilities Set up new orders by following standard work practices and client-specific SOP instructions Proactively communicate delays and updates to customers, offering alternative solutions when necessary Manage inbound and outbound communications, ensuring timely acknowledgment and action on all requests Required qualifications Experience in logistics or operations management preferred Ability to navigate and interpret airline booking and tracking websites Proficiency in using various communication platforms for customer interactions Strong situational awareness for problem-solving and decision-making Willingness to meet minimum metric requirements and customer service standards