Branch Manager
Location: Monterey Park, CA
Job Responsibilities
- Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank's operating standards and regulatory requirements.
- Ensure the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management.
- Manage to ensure sound operating conditions in the branch by timely completion of monthly branch certifications and operational reviews.
- Assist in attaining established Bank and branch goals through cross-selling.
- Meet with staff on a regular basis to discuss new and existing products, service productivity and customer relations. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.
- Provide guidance and assistance to branch staff in resolving procedural and personnel administration problems. Provide instruction and cross training on Bank procedures and banking regulations. Ensure performance evaluations of the branch's non-officer staff are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills, and sales/referral activities.
- May serve as Safety and/or Security Officer of the branch.
- Perform other duties as assigned.
Qualifications
Education
College degree with business classes or equivalent
Experience
Three to five years of bank branch operations experience with transaction approval authority and supervisory responsibility.
Skills and Abilities
Thorough knowledge of bank branch operations-related regulations and bank products; good verbal and written communication skills; Bilingual may be required.
Salary
$ 65,000/yr – $ 70,000/yr