Operations Manager (Service-Based Business – Pest & Wildlife)

Operations ManagerTailor Made Pest & Wildlife is hiring a hands-on Operations Manager to take full ownership of day-to-day operations.This is not a sit-back leadership role — this is a roll-up-your-sleeves, drive-results position where you will manage people, enforce standards, and improve performance across the entire business.You will be expected to take ownership and drive outcomes immediately.Who This Is ForWe are looking for a true operator, not an administrator.This role is for someone who:Has personally run operations in a service-based businessHas managed field teams (technicians, crews, or drivers)Is comfortable holding people accountable and making tough decisionsCan build systems AND enforce themThinks in numbers, KPIs, and results — not just tasksYou take ownership. You don't wait to be told what to do.Who This Is Not ForThis is NOT a support or administrative role.If your background is primarily:Office administrationHRCoordination without ownershipAssisting leadership instead of leadingThis is NOT the position for you.Minimum Experience Requirements3–5+ years in an Operations Manager, Service Manager, or similar leadership roleExperience in a service-based industry (pest control, HVAC, plumbing, lawn care, etc.)Proven experience managing 5+ field employees or techniciansDirect responsibility for day-to-day operations (not just support)Experience with scheduling, dispatch, or route-based service teamsCandidates without direct operations ownership experience will not be consideredCompensation & BenefitsBase Salary: $70,000Monthly Performance Bonus (Up to $3,000/month) Based on:Accounts receivable (AR control)Production efficiency (revenue per tech / jobs per day)Job completion rateCustomer retention and service qualityClose rate improvement (from ~40% baseline)Recurring revenue growthQuarterly Bonus ($2,000 – $5,000) Based on:Hitting or exceeding revenue targetsMaintaining strong operational KPIsTotal Compensation Potential: $90,000 – $110,000+Additional BenefitsPaid time offSimple IRA retirement planSupplemental health benefitsPaid trainingClear path for increased compensation and leadership growthWhat You Will OwnTeam ManagementLead technicians and office staffHold team accountable to performance standardsConduct ride-alongs, coaching, and performance reviewsAddress underperformance quicklyOperations & SchedulingOversee scheduling, routing, and dispatch efficiencyEnsure jobs are completed on time and at high qualityEliminate inefficiencies and missed appointmentsPerformance & KPIsYou will track, manage, and improve:Revenue per technicianJobs per dayClose rate (currently ~40%)Customer retentionAccounts receivable (currently ~$94,000)Recurring revenue growthYou are responsible for identifying problems and fixing themSystems & SOPsBuild and implement standard operating proceduresImprove workflows and operational efficiencyEnsure consistency across all servicesCustomer ExperienceEnsure high-quality service deliveryHandle escalated customer issuesImprove retention and long-term valueWhat We ValueOwnership mentalityDirect communicationBias for actionProblem-solving mindsetHigh standardsWhat Success Looks Like (First 90 Days)Scheduling and routing is tight and efficientTeam is being held accountable dailyKPIs are tracked and improvingClose rate increases from ~40% baselineAccounts receivable is under controlSOPs are implemented and followedMost importantly: the owner is out of day-to-day operationsAbout UsTailor Made Pest & Wildlife is a fast-growing service company targeting $1.3M+ this year, with plans to scale significantly beyond that.We are building a high-performance team and need a strong operator to help take us to the next level.