Operations Manager

Job Title: Operations Manager

Location: Rutherford, NJ

Duration: Full Time, Direct Hire (Onsite)

Job Description:

We're seeking a dependable, organized, and customer-focused Operations Manager to oversee the daily operations of our salon. This position plays a key role in creating an exceptional client experience while supporting the salon team and ensuring day-to-day operations run smoothly.

The ideal candidate is a strong communicator, enjoys working with people, is comfortable using technology, and can manage multiple priorities in a fast-paced environment.

Responsibilities

Client Experience

- Welcome clients in a friendly and professional manner.

- Answer phone calls, schedule appointments, and respond to client inquiries.

- Confirm appointments and manage cancellations or schedule changes.

- Resolve client concerns professionally.

- Ensure every client receives outstanding service from check-in through checkout.

Daily Operations

- Oversee front desk operations and daily workflow.

- Manage appointment scheduling to maximize stylist productivity.

- Maintain accurate client records using salon software.

- Process payments and balance daily transactions.

- Open and close the salon as scheduled.

- Maintain a clean, organized, and welcoming reception area.

Team Support

- Support stylists and staff throughout the day.

- Help coordinate schedules and daily operations.

- Communicate operational needs with ownership.

- Foster a positive and professional work environment.

Sales & Business Support

- Encourage appointment rebooking and retail product sales.

- Support monthly service and retail goals.

- Help increase client retention through excellent customer service.

Inventory & Marketing

- Monitor retail and professional product inventory.

- Assist with product ordering as needed.

- Support salon promotions, social media, and community marketing efforts.

Qualifications

- Previous management or leadership experience in a salon, spa, hospitality, or customer service environment preferred.

- Excellent communication and customer service skills.

- Strong organizational and time-management abilities.

- Comfortable using scheduling software, POS systems, email, and Microsoft Office or Google Workspace.

- Ability to multitask in a fast-paced environment.

- Reliable, dependable, and self-motivated.

- Professional appearance and positive attitude.

If you think you are the right match for the following opportunity, apply after reading the complete description.

Schedule

- Full-time (37–40 hours per week)

- Some evenings and Saturdays are required

- Reliable attendance required

Supplemental pay

• Bonus pay
• Commission pay
• Tips
• Supplemental income

Benefits

• Paid training
• Flexible schedule
• Employee discount

If it is interests you, please reply to me with your updated resume and the pre-screening questions below:

• Please tell us more about your recent and total experience related to this position.
• Best time for 5min quick discussion
• Reason for looking for a job change?
• How soon can you start? Notice period?
• Current base & Expected base? xhqgsiq

Best Regards!

Jyoti Teradal

Associate Manager

Cell:

Brightpath Associates, LLC