Operations ManagerThe Operations Manager (OM) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. S/he will exhibit an ability to achieve the financial targets for the club as outlined in the annual/monthly budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. S/he will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.Reports To:General ManagerRequirements:Fitness management experience preferredCurrent CPR Certification requiredResponsibilities:Administration/OrganizationDemonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.Communicate and implement club policies and procedures to employees.Recruit and hire the highest possible caliber of staff.OperationsPromote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.Serves as the lead customer service contact for members at the front deskDemonstrate a working knowledge of all standard club operating procedures and policiesCommunicate and interpret club policies and procedures to members and employeesResolve member complaints in an expeditious and tactful manner following club procedure and documentationAssist in the staffing, training, and performance management of Front Desk employeesEnsure the club meets standards for cleanliness, maintenance, safety, and securitySales/Revenue ManagementSupport company programs and promotions to help generate new sales leads for optimum new membership growthLead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollmentsEnsure that the staff has a high level of knowledge about the club's promotions, programs, facilities, classes, and equipmentAchieve desired revenue goals through leadership and motivation of employeesEnsure that all promotions are effectively communicated to the team and all other appropriate staffLeadershipProvide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environmentPromote a professional and welcoming atmosphere that enhances the quality of service and care offered to the membersSupport personnel related problems or difficulties by following club procedure and documentationEncourage staff to work as a team and be productiveIllustrate an ability to make decisionsRecruit and hire the highest possible caliber of staffServe as a role model for employeesAccountabilitiesImplement and support company programs and promotion to help generate new sales leads for optimum new membership growthOversees expense goals by managing payroll and general and administrative expensesEnsure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operationsKeep current in knowledge of key competitorsConduct frequent facility walkthroughsMeasurement StandardsAchievement of key performance indicators set on a monthly/annual basisSuccessful management of all financial budgetary goalsNet Promoter Scores and Social Media Feedback ScoresMembership retentionFollow all policies and proceduresSpecial Skills:Excellent written and verbal communicationStrong leadership skillsStrong administrative skillsStrong customer service skillsBilingual a major bonus!Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals.
Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.