Customer Operations ManagerThe onsite Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation. This role oversees frontline employees, supports daily operations, and may partner with the Senior Customer Operations Manager to lead a brand, department, or location function.
Responsibilities include team leadership, operational performance, customer satisfaction, employee engagement, safety, budget management, and vendor partnerships to deliver a best-in-class customer experience.What You'll Get:The starting salary for this role is $58,000 annually, commensurate of experience.Sign-on Bonus: $4,000 (paid out in 4 increments at 30 days, 6 months, 9 months, and 12 months)Relocation Bonus: $5,000Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:Personal vehicle benefitsBonus target 15%Tuition assistancePerformance based incentives and bonus opportunitiesCareer growth and advancement opportunitiesPaid Training to expand your skills and knowledgeCommunity involvement opportunitiesComprehensive Medical, Dental, & Vision benefit options after 30 days.Employee discounts, including up to 40% off the base rate of any standard Hertz RentalMinimum Qualifications:At least one year customer service or operations experience in a fast-paced environment.Ability to build and lead a diverse, results-oriented teamMicrosoft Office Word and Outlook proficiencyStrong verbal and written communication skillsExcellent organization and time management skillsHigh School DiplomaWhat You'll Do:Responsible for daily customer-facing operations and revenue generationLeads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processesResolves customer issues, ensuring a positive customer experienceEffectively communicates organizational goals while building employee engagement in order to achieve business resultsConducts performance evaluations that are timely and constructiveParticipates in the recruiting process, as requiredRemains current on all administrative duties according to company policyWhat We're Looking For:1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.High School Diploma required, Bachelor's Degree preferredModerate proficiency in Microsoft Office SuiteAbility to collaborate with internal and external stakeholdersFlexible and adaptable; ability to work effectively in ambiguous situationsExcellent verbal and written communication skillsAbility to address and resolve customer service challengesResults driven, ability to make decisions and help solve problemsAbility to build and lead a diverse, high-performing, results-oriented, and highly-engaged teamAbility to drive process and organizational changeAbility to influenceAbility to motivate teams and keep a positive attitude in a fast-paced environmentAbility to work under minimal supervision with a goal-oriented mindsetAbility to see the big picture and leverage critical thinking and decision-making skillsExcellent organization, time management, delegation, and prioritization skills.Courageous leadership and accountabilityAbout UsThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteranJob InfoJob Identification 36635Job Category OperationsLocations 3250 Ho'olimalima St, Lihue, HI, 96766, USJob Schedule Full timeRemote NoNumber of Openings 2Regular or Temporary Regular