Operations ManagerSince it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA, into one of the largest retailers in the country, with some of the best-known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn, and West Elm.Our Distribution Centers serve as vital connections between factories and our retail, online, and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions.
These honors reflect that we are truly a people-first organization.We are looking for an Operations Manager who thrives in a fast-moving distribution environment and knows how to turn priorities into disciplined execution. Working closely with the General Manager and/or Assistant General Manager, this leader drives performance across the floor, develops front-line talent, and helps the operation respond effectively to changing priorities, peak demand, and daily business needs.This role is designed for a strong operator who wants to take ownership of meaningful parts of the business, build capable teams, and help raise the bar on what great looks like. The Operations Manager will be expected to drive results across safety, associate engagement, quality of service, inventory accuracy, and productivity while maintaining strong execution and team alignment in a high-volume environment.You'll be excited about this opportunity because you will...Lead and Develop Strong TeamsBuild and lead high-performing teams by setting clear expectations, coaching consistently, and reinforcing accountability at every levelCreate a culture of urgency, ownership, discipline, and pride in executionDevelop team leads and emerging talent to strengthen the leadership bench and support long-term site performanceDrive Daily ExecutionOwn key areas of the operation and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demandsTranslate operational priorities into action and maintain strong execution throughout the shiftMonitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstaclesProvide strong shift handoffs & recaps, operational continuity, and consistent execution across functionsDeliver Operational ExcellenceHelp run a fast, efficient distribution operation with strong control across inbound, outbound, inventory, and dock activityUse operational data, WMS systems, and real-time observations to make sound decisions and improve performanceLead with discipline around process adherence, inventory accuracy, and throughputThink critically in a live operational environment and respond quickly to shifting priorities and challengesBuild a Safe, Disciplined OperationLead from the front on safety, compliance, and operational standardsReinforce a culture where safe behaviors, quality execution, and operational discipline are non-negotiablePartner with site leadership to ensure compliance with OSHA standards and company expectationsHold teams accountable for maintaining a clean, organized, and well-run operationImprove BusinessChallenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and serviceSupport continuous improvement initiatives that strengthen execution and improve scalabilitySolve problems with a practical, progressive mindset by identifying root causes and implementing sustainable solutionsHelp the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shiftPartner for ResultsWork closely with the Assistant General Manager and site leadership team to execute business priorities and drive performancePartner cross-functionally with internal teams and external providers to ensure alignment and strong executionSupport a one-team mindset that keeps the operation focused on positive service, quality, and productivity resultsCheck out some of the required qualifications we are looking for in amazing candidates...High school diploma or equivalent required, with 3-5 years of progressive distribution leadership experience in a large-scale operationThis is an onsite roleDemonstrated success leading people and performance in a fast-paced, high-volume distribution, logistics, or fulfillment environmentStrong ability to lead teams, set direction, and drive accountabilityDemonstrated operational judgment and ability to make effective real-time decisions in a changing environmentProficiency in WMS systems and understanding of how they support inventory control, workflow, and accuracyDemonstrated success managing third-party providers across warehouse operations, value-added services, and transportationWe prefer some of these qualities as well...Bachelor's degree in Business, Logistics, Industrial Engineering, Supply Chain, or a related field is preferredLean, Six Sigma, or other continuous improvement experienceExposure to high-volume distribution, big box, furniture, or omnichannel operationsExperience working with or implementing automation or advanced operational systemsStrong understanding of OSHA and workplace safety standardsExperience supporting multi-shift operations and developing front-line leadersReview these physical requirements, as they play a major part in this role...Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periodsAble to move, lift, or carry heavy objects or materials up to 50-100 poundsOur company benefits are second to none in the industry….Generous discount on all Williams-Sonoma, Inc.
brand products401(k) plan and other investment opportunitiesPaid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet InsuranceFor more information on our benefits offerings, please visit MyWSIBenefits.comEOE