Operations Manager

Operations Manager

Location: New York City, NY

Salary: $80,000–$90,000 (commensurate with experience)

About the Opportunity

Our client is an established, family-owned recovery housing organization dedicated to supporting young adults in their transition to independence through personalized, community-based programs that promote growth, healing, and long-term success.

We are seeking a passionate, detail-oriented, and innovative Operations Manager to provide operational oversight across multiple recovery housing programs. This individual will lead the implementation of systems and workflows, quality assurance initiatives, and accreditation efforts.

The ideal candidate will play a key role in strengthening operational processes, ensuring compliance, and collaborating with program leadership to support continued organizational growth.

Key Responsibilities

• Oversee day-to-day operations across residential recovery housing programs, ensuring efficiency, consistency, and compliance with established policies.
• Lead the implementation and ongoing optimization of electronic health record (EHR) systems, including configuration, rollout, staff training, and adoption.
• Develop and standardize operational workflows, documentation protocols, and system processes.
• Conduct quality assurance audits and data reviews to ensure accurate documentation, program integrity, and operational excellence.
• Partner with leadership to improve organizational performance, compliance, and resident outcomes.
• Research accreditation standards, assess organizational readiness, identify compliance gaps, and implement necessary policies and procedures.
• Identify staff development needs, coordinate training initiatives, and monitor completion.
• Oversee facilities, operational systems, financial processes, recordkeeping, and internal procedures.
• Manage maintenance coordination, vendor relationships, facility safety inspections, and emergency preparedness.
• Review financial reports and conduct budget audits to monitor expenditures and identify discrepancies.
• Oversee inventory management, purchasing, and stocking of program and residential supplies.
• Participate in on-call rotations, provide weekend coverage, and maintain flexibility to accommodate evolving program needs.
• Perform additional responsibilities as assigned by the Program Director.

Qualifications

• Minimum of 3 years of related experience in an adolescent or young adult treatment center, preferably in operations, administration, or quality assurance within a residential or behavioral health setting.
• Bachelor's degree in Business, Public Policy, Finance, Human Resources, or a related field preferred.
• Experience implementing electronic health record (EHR) systems.
• Strong proficiency in Google Workspace and other business software, including Sage or similar expense processing and budget management platforms.
• Experience conducting program audits, analyzing findings, and implementing process improvements is a plus.
• Strong organizational, analytical, problem-solving, and communication skills.
• Ability to lift and transport items weighing up to 50 pounds as required for operational responsibilities.

Physical Requirements

• Ability to lift 20–40 pounds occasionally, with some duties requiring lifting up to 50 pounds.
• Ability to stand, walk, and respond quickly during emergencies.
• Ability to navigate multiple flights of stairs throughout the day.
• Ability to complete facility rounds and inspections.

Compensation & Benefits

• Base Salary: $80,000–$90,000, commensurate with experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with up to a 3% company match, fully vested after three years.
• Flexible paid time off.
• 12 weeks of paid parental leave following one year of service.
• Collaborative, hands-on work environment.
• Supportive, close-knit organizational culture emphasizing teamwork, trust, and professional growth.

Work Schedule

• Tuesday & Wednesday: 9:00 AM – 5:00 PM
• Thursday: 10:00 AM – 6:00 PM
• Friday & Saturday: 11:00 AM – 7:00 PM
• Additional flexibility is required for on-call rotations and evolving program needs.