Operations Manager

Operations ManagerJoin MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you.

Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one.Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact. Our Operations Manager role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

How you Will Contribute:Overall leadership of Logistics Service Representatives, including performance management, recruitment, hiring, training, coaching and developmentManage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coachingEnsure accuracy and ongoing system maintenance of route, client and variable stop dataPerform Logistic Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunitiesMaintain positive client relationships through regular communication and prompt resolution of service exceptionsEstablish and maintain a clean, safe work environment and ensure compliance with company's Making Every Day Safe policyReview daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history fileAssist operations team with projects to improve operational efficiency and service qualityAll other job-related duties as assignedBuild and nurture a collaborative MedSpeed team cultureOther job-related duties as assignedSkills for Success:Excellent written and oral communication, strong interpersonal skillsCollaborative work style, able to work well within and across departmentsSuccessful experience applying quality management principlesStrong project management skillsStrong customer relation skills, demonstrated ability to interact with key decision makersProcess-oriented mindset focused on continuous improvement, excellent problem-solving skillsResult & action oriented with a sense of urgencyRational thinker with the ability to excel in stressful situationsDemonstrated leadership abilityStrong computer skills, Microsoft Office Suite proficiencyBachelor's degree preferred in Business, Operations, Supply Chain Management or related field3-5 years logistics or transportation work experience preferred, or 3+ years management experience preferredOur Commitment to You: MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future. The salary for this role ranges from $100,000 to $105,000, depending on factors like experience, skills, and location.

A discretionary bonus is also available.Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.MedSpeed is an Equal Opportunity Employer #INDSP