Operations Manager - Mansion Fifth Avenue

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.The Operations Manager contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence.

In a highly dynamic and collaborative environment, the Operations Manager oversees all aspects of the day-to-day processes, including management and development of the Operations team to ensure key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively leads the implementation of policies and procedures.Key Responsibilities: Operational excellence / complianceEnsure proper understanding and execution of all Maison policies and procedures within the boutique, lead and influence compliance among the broader teamImplement and maintain efficient opening and closing proceduresOversee proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock lossesConsistently demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures are maintained particularly for high value creationsOversee financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accuratelyEnsure overall fluidity of other transactional flows (ecommerce, etc.) to sustain efficient business operations and seamless client experienceOversee inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventoryPartner with boutique management to monitor and control boutique operating costs and ensure effective allocation of resourcesUphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.Oversee the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; lead, implement, and maintain Lean/5S strategies for optimal storage organization in partnership with Regional Operations ManagerOversee operational aspect of care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)Lead overall success of boutique audits; partner with management to implement and execute action plansIn partnership with boutique management, oversee overall display maintenance of the boutique (e.g., proper visual standards, product maintenance and understock organization, cleanliness, etc.)Oversee daily set up and break down of boutique for opening/closing in partnership with management teamExhibit strong communication and problem-solving skills by partnering effectively with boutique management, commercial network, regional leadership, and corporate departments as neededKey user of new operational tools and rollouts as needed: collaborate with Regional Operations Manager and/or corporate teams on testing, sharing feedback, in-boutique training, and driving adoptionConsistently reach and aim to exceed all KPIsMaison / industry knowledgeDevelop fundamental brand knowledge to convey Cartier heritage and valuesRemain current on all industry news, local/global competition, and connection to communityRemain aware and keep current of competitor landscape, ensure Cartier service and operations remain competitive and unique with the highest degree of excellenceDiscuss and collect valuable feedback from the boutique team; share and collaborate with region and network peers on operational best practicesTalent and leadershipConsistently elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management regional leaders to provide ideas and solutions to client-facing teamsBuild a transversal team and set expectations so all team members are responsible for operationsExhibit a high degree of professional maturity and lead by exampleLead with authenticity and drive transparency, serve as a consistent and communicative voice with key updates and informationInspire and engage team members by connecting them to the bigger picture of operational strategies, provide clear and motivational individual/team updates and feedback, foster inclusive culture within the boutiqueBuild interpersonal trust by creating a safe space and sense of belonging, embrace and integrate diverse perspectivesCreate team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the boutiqueHold talent accountable for demonstrating Cartier competencies and behaviors to achieve goals and KPIsTrain, develop, and motivate team Operations team; show proactive leadership by facilitating idea generation and creative problem solving; drive ongoing learningDeliver and document clear and consistent performance management feedback, provide ongoing coaching (on-the-spot, etc.) to ensure individual development and high performing teamHave a 360 view of talent (internal and external), and serve as a “talent ambassador” by conducting external pipelining activitiesBe an active member of the network Operations communityKnowledge and compliancePossess basic understanding and knowledge of brand and full range of all products and servicesDeeply understand and comply with Cartier security and operational proceduresEducation:Bachelor’s degree in a business-related fieldRequired Experience:5 - 8 years of operations management experience in luxury retail environmentRequired experience in leading leaders and managing direct reportsTechnical Abilities:Excellent computer skills and use of technologyExceptional skills in Microsoft Office applications, especially ExcelSAP knowledge preferredAdditional language skills are a plusPersonal Skills:Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as neededAbility to work in a fast-paced, evolving environmentExcellent analytical, organizational, and interpersonal communication skills are requiredStrong understanding of client service needs and priorities (internal and external)Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precisionCollaborative approach with ability to foster a positive and inclusive work environmentAbility to motivate and inspire others, and instill trustProactive approach to analyzing business and human resource needsWE OFFERWe care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.

The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.Salary range: $95,000 - $110,000, eligible for bonusesAt Richemont, We Craft the Future!#Richemont #WeCraftTheFutureSummaryLocation: NEW YORKType: Full time