Operations Manager

Operations Director – Assisted LivingWe are seeking an experienced and driven Operations Director to provide leadership and operational oversight within our assisted living communities.This role is ideal for a leader who excels at building high-performing teams, driving operational excellence, improving resident satisfaction, and ensuring quality care and services. The Operations Director partners closely with community leadership to support daily operations, strengthen organizational performance, and cultivate an exceptional experience for residents, families, and employees.Operational LeadershipProvide oversight and support for daily community operationsEnsure compliance with state regulations, company policies, and quality standardsIdentify opportunities to improve efficiency, service delivery, and operational outcomesMaintain a safe, welcoming, and resident-focused environmentTeam Development & LeadershipRecruit, develop, coach, and retain high-performing team membersFoster a culture of accountability, collaboration, and engagementProvide leadership support to department managers and supervisorsPromote effective communication and teamwork across all departmentsResident & Family ExperienceChampion a culture that prioritizes resident dignity, choice, and quality of lifeBuild strong relationships with residents, families, and community partnersAddress concerns and resolve issues professionally and proactivelyDrive initiatives that enhance resident and family satisfactionBusiness & Financial PerformanceSupport budgeting, labor management, and operational planningMonitor key performance indicators and operational metricsAssist in achieving occupancy, retention, and financial goalsContribute to strategic decision-making and community growth initiativesCommunity GrowthPartner with sales and outreach teams to support occupancy goalsDevelop relationships with healthcare providers, referral sources, and local organizationsPromote a positive community reputation through engagement and service excellenceQualificationsBachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field preferredLeadership experience in senior living, healthcare, hospitality, operations, or multi-department managementStrong business acumen and operational management skillsProven ability to lead teams, manage competing priorities, and drive resultsExcellent communication, problem-solving, and relationship-building skillsCommitment to delivering exceptional service and resident-centered careWorking knowledge of regulatory compliance and quality standards preferredWhy Join Our Team?Opportunity to make a meaningful impact on the lives of seniors and their familiesSupportive and collaborative leadership environmentProfessional growth and leadership development opportunitiesAbility to influence community culture, operations, and outcomesMission-driven organization committed to excellence in senior livingIf you are a strategic, people-focused leader with a passion for operations and a commitment to excellence, we invite you to apply and become part of a team dedicated to creating exceptional senior living experiences for residents and employees alike.The employer for this position is The Pennant Group, Inc., a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.