Operations Manager

Operations ManagerThe Operations Manager will lead day-to-day operations for their assigned team and programs, ensuring work is delivered on time, accurately and efficiently. Reporting to the Senior Operations Manager, the Operations Manager is responsible for setting priorities across competing requests, owning key operational processes and reporting, leading cross-functional projects, and driving continuous improvement. The Operations Manager will serve as a primary point of contact for internal leaders and external partners on operational matters and will escalate and resolve issues with sound judgment.FLSA Status - Exempt - Salary Range - $70,304.00 - $74,000Reports To - Senior Operations Manager - Direct Reports - NoneLocation - Onsite - Travel - Up to 15%Work Type - Regular - Schedule - Full TimeOperational LeadershipOversee daily operations for assigned team(s) and programs, ensuring service levels, deadlines and quality standards are consistently metSet and balance priorities across competing requests from managers, directors and partners, communicating trade-offs clearlyDevelop, maintain and execute an annual operational work plan with milestones, deadlines and deliverables in partnership with the Senior Operations ManagerServe as the escalation point for operational issues, resolving problems directly and bringing significant or "red flag" matters to leadership with proposed solutionsProject and Cross-Functional LeadershipLead operational projects from planning through completion, coordinating contributors across teams without direct authoritySet timelines, track progress and hold project contributors accountable for deliverablesTrain and serve as a resource to colleagues on operational processes, tools and best practicesFacilitate resolution when competing priorities or disagreements across teams put deadlines at riskModel a collaborative, accountable culture and support onboarding of new team membersProcess Ownership and ImprovementOwn core operational processes end to end, including documentation, workflows and standard operating proceduresIdentify inefficiencies and lead process improvements, gaining buy-in from team members and stakeholdersEvaluate and implement tools, trackers and online platforms that improve accuracy and efficiencyLead change management efforts when introducing new processes or systemsReporting and Performance ManagementDefine and track operational metrics and key performance indicatorsPrepare regular reports and dashboards for leadership, ensuring data is complete, accurate and on timeAnalyze trends and recommend data-driven improvements to operationsOversee audits of files and online platform records to ensure accuracy and complianceStakeholder and Partner RelationsAct as a primary operational point of contact for internal leaders, client partners and vendorsLead recurring operational meetings to review status, risks and upcoming needsMaintain an open line of communication up and down the chain of commandOther DutiesAttend and actively contribute to Leadership Team and Executive Team meetingsAssist in upholding and refining organizational Policies and ProceduresOversee scheduling, space reservations and coordination for key meetings and eventsSupport regional and organizational initiatives as assigned by the Senior Operations ManagerMeet or exceed all milestones, deadlines and deliverables of the operational work planQualifications:Bachelor's degree in business administration, health administration, operations management or a related field, or equivalent experience3+ years of experience in operations, program coordination or project management, preferably in health care or professional servicesDemonstrated experience leading projects or initiatives and influencing others without formal authorityPrior experience as an Operations Coordinator or in a similar role preferredProven ability to prioritize competing demands, manage multiple projects on various timelines and meet deadlines in an extremely fast-paced environmentExcellent interpersonal, oral and written communication skills, with confidence presenting to leadership and partnersStrong analytical and problem-solving skills, including comfort working with data, metrics and reportsDetail-oriented, accountable and able to work well independentlyProficiency with Microsoft Office programs (Outlook, Word, Excel and PowerPoint)Must be able to lift and carry up to 50 pounds, with or without reasonable accommodationsBenefits:As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members.

We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program.COPE Health Solutions (CHS) is a national tech enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment.