Operations Manager

Operations ManagerWe are a growing, entrepreneurial commercial real estate and property management company focused on operational excellence, strong owner returns and satisfaction, and maintenance of family culture. We are building scalable systems and a high-performance team to support rapid growth.About the RoleThe Operations Manager will serve as the right hand to the Owner, overseeing daily operations while building the processes, systems, and team structure needed for growth. This role is both strategic and hands-on — ideal for someone who enjoys solving problems, improving systems, and driving measurable results.This is not a maintenance coordinator role — this is a business-building role.What Success Looks LikeWithin 12 months, you will:Improve operational efficiencies that benefit staff, company and clientsImplement standardized systems and KPIsIncrease portfolio profitabilityReduce vacancy days and maintenance turnaround timeHelp prepare the company to scale 2–3x over the next 3–5 yearsCore ResponsibilitiesGrowth & ScalabilityBuild and document standard operating procedures (SOPs)Implement KPIs for leasing, maintenance, collections, and retentionIdentify inefficiencies and drive continuous improvementIntegrate AI into operations and other new technology platformsSupport portfolio expansion through operational readinessSupport integration of new business unitsFinancial PerformanceAssist in managing property-level budgets and cost controlsMonitor rent collection and delinquency trendsImprove NOI through expense management and revenue optimizationReview and approve vendor invoices and contractsAssist in completing new proposals for clientsMaintenance & Vendor OversightOversee work order flow and turnaround time as a KPIImplement best practices related to preventative maintenance programsBuild a reliable, cost-effective vendor networkNegotiate pricing and service agreementsTeam LeadershipTraining of team in new technology and AICreate accountability through performance metricsAssist with hiring and training as we growFoster a culture of ownership and executionIdeal Candidate3–7+ years in property management or real estate operationsExperience in a small or growing company preferredStrong financial understanding (budgets, P&L, NOI)Process-driven but adaptableComfortable wearing multiple hatsStrong leadership presence with a roll-up-your-sleeves attitudeFamiliarity of property management software (AppFolio, Yardi, Corrigo, etc.)Key Traits We ValueBuilder mindsetHighly organized self-starterHigh accountabilityStrong follow-throughData-driven decision makerProblem solverClear communicatorGrowth-orientedCompensation$75,000-$85,000Performance-based bonus tied to growth and NOI improvementsOpportunity for advancement as the company scalesPotential long-term incentive opportunity for the right candidateBenefitsMedical InsuranceAccident and Critical Illness Insurance (available)Dental Insurance (available)Vision Insurance (available)Paid VacationPaid TrainingLong Term DisabilityLife Insurance401K Retirement Savings PlanTuition Reimbursement (with employment contract)We follow all CDC safety guidelines to protect our employees and customers from COVID-19.Why This Role is DifferentThis is an opportunity to:Work directly with ownershipShape the operational foundation of a growing companyBuild systems that will support long-term expansionStep into a leadership role that grows as the company grows