Operations Manager - HVAC

About UsMIH Systems Group is a growing company in the HVAC services field, and we work to make buildings work better. We specialize in optimizing complex HVAC systems in buildings. Our diverse team delivers value to our clients from the design stages of new construction through the operation of existing buildings. Our HVAC service team provides start-up services for complex HVAC equipment from a wide range of manufacturers, as well as ongoing preventive maintenance, break/fix repair, and equipment retrofit services. Our Ambient team includes experienced professionals who focus on cost-effective solutions for our clients.Job DescriptionRole: Operations Manager - HVACMIH Systems Group is a growing company in the HVAC services field, and we work to make buildings work better. We specialize in optimizing complex HVAC systems in buildings. Our diverse team delivers value to our clients from the design stages of new construction through the operation of existing buildings. Our BCR (Buildings, Commercial, Residential) team provides ongoing preventive maintenance, break/fix repair, and equipment retrofit services to a portfolio of commercial and residential accounts. We are currently looking for a BCR Manager – Field Operations & Account Management to join our team!Key ResponsibilitiesPersonally own and manage BCR's key/strategic account relationships, serving as the senior point of contact for escalations that Field Supervisors can't resolveOwn account retention at the portfolio level: track renewal risk, satisfaction, and service performance across all BCR accountsIdentify and pursue expansion opportunities within the existing account base (additional buildings, additional service scope, contract upgrades)Set account service standards and pricing guidance that Field Supervisors and technicians work within Oversee day-to-day BCR field operations across all three Field Supervisor teams, ensuring consistent service quality, response times, and account coverageServe as the escalation point for operational issues Field Supervisors can't resolve on their ownDrive consistency in how the three Field Supervisor teams operate — shared standards, shared technical practices, shared account-handling approach — so account experience doesn't vary by which supervisor a client happens to be underDirectly manage, coach, and performance-manage the 3 BCR Field Supervisors, including the newly added third supervisorLead the hiring process for the open Field Supervisor req and any future Field Supervisor or technician hiresBuild supervisor capability so each can run their crew with real autonomy, rather than escalating routine matters upwardEnsure clear, consistent performance standards are applied across all three supervisor teamsReports portfolio-level account and operational performance to OperUse data to identify at-risk accounts, underperforming crews, and staffing gaps before they become escalationsOwn BCR field operations' contribution to revenue and margin: pricing guidance, account profitability, and labor efficiency across the supervisor teamsProvide input on staffing and growth planningIdentify opportunities to improve operationalEnsure field work and account agreements align with contract requirements, codes, and regulatory standards across all teamsMaintain oversight of technician certifications/licensure and safety practices at the portfolio levelMitigate risk through consistent scope definition, safety standards, and contract execution across all teamsQualifications:Hands-on technical background in HVAC service, installation, or maintenance, sufficient to credibly evaluate and support Field Supervisors on technical matters7+ years of experience in HVAC field services, with meaningful time spent managing supervisors or managers, not just individual techniciansDemonstrated experience managing a multi-team or multi-crew field operationExperience owning key client account relationships in a service industry contextStrong communication skills across technical, client-facing, and executive-reporting contextsValid driver's license and reliable transportationHVAC licensure/certification (e.g., EPA 608, relevant trade license) - preferredExperience with platforms such as Microsoft Dynamics, ServiceTitan, or similar CRM/field service tools - preferredExisting relationships with property managers, brokers, or facility stakeholders in the NYC market - preferredPrior experience building out a supervisor layer as a field operation scales - preferredEstimated Salary: $140,000 – $170,000Ambient Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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