Operations ManagerHebron, Ohio, United StatesResponsibilitiesOversee daily operations of the company through development, design, operation, and improvement of the systems that create and deliver the firm's servicesCreate and manage financial and resource budgetManage customer relations to ensure retention, customer satisfaction, and long-term relationshipsContinuous improvement system to ensure efficient, effective, and safe work practicesEnsure that business operations are efficient and effective, and resources are properly managedRecruiting, hiring, firing, and retention of Operations TeamSet comprehensive goals for performance and growth utilizing KPIs to instill a system of accountability that meets the company's culture for each team memberLead team to achieve maximum performance and dedication through on-going coaching, proper communication, encouragement, team member feedback, performance reviews, and management systemCommunicate and instill the company's Mission, Vision, and Culture so that it is inter-woven throughout the organization and infiltrates the employees' actionsEvaluate performance by analyzing and interpreting data and metricsDesign and implement business strategies to maintain and grow the company profitsReceive and interpret daily/weekly management reports and provide details to PresidentCoordination with peer leaders to plan, create strategies, and execute the company business goalsDevelop and execute an annual, 90-day plan and budgetRequirementsUnderstanding of HDD and underground utility constructionWorking knowledge of data analysis and performance/operation metricsWorking knowledge of IT/Business infrastructure and Microsoft OfficeBonus PointsBudget-focused mindProven experience in operationsOperations degree or equivalent experienceAdvanced organizational skillsExcellent written, oral, and client-facing communication skillsOutstanding organizational and leadership abilitiesExcellent interpersonal and public speaking skillsAptitude in decision making and process solvingFocused company growth incorporated into decision-making process