Operations Manager (Ground) - Des Plaines, ILCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW!
Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?Pay Range: $124,322.00Your RoleServe as a key leader in directing and managing the Company's inbound and outbound logistics operations, for Ground Domestic Teams.What Are You Going To Do?Oversee all aspects of the site's activities to deliver high levels of service while maintaining profitability and cost efficiency, adhering strictly to Company policies and regulatory requirements. Lead, direct, and manage Company's inbound and outbound site operations, for Ground Domestic Team, to ensure that the operational staff execute service agreements at or above the customer's standards. Responsible for oversight of all customer deliveries and pickups of both B2B & B2C. Maximize profitability through customer service, maintaining effective and prompt communication, and addressing all pending matters with the customer in a timely manner.
Manage revenue and expenses to meet budget constraints (i.e., oversight of ground domestic team's handling of billing, accounts payable & accounts receivables, as well as contractor settlements for Independent Contractors). Plan and monitor daily staffing schedules, adjusting them as needed to maintain adequate staffing levels that align with operational demands and business objectives. Allocate work assignments effectively, ensuring operational efficiency and staff engagement. Ensure directives, rules, and procedures are effectively communicated to the operations staff. Oversee the implementation and maintenance of safety methods, practices, and programs to guarantee that freight is handled in a safe and timely manner using appropriate equipment and tools. Ensure a clean, professional, and safe working environment is maintained.
Manage and oversee administrative functions to ensure all paperwork is processed efficiently, meets compliance requirements, and is completed in a timely manner by administrative staff. Works with Director of Operations and all RFP quotes and the business development (i.e., Sales Team) of new clients, specifically new tariff pricing structure and new customer on boarding. Provide coaching, training, and mentorship to subordinate staff, as well as career development opportunities through training and quality management activities.What We Are Looking For?Education and Experience • Bachelor's degree in Supply Chain Management, Logistics Engineering, Industrial Engineering or related field of study. • 24 months exp. in ground operations Leadership, P&L Management, Supply Chain Management, Customer Service, Contract Negotiation, Continuous Improvement, New Client onboarding, independent contractor & Driver Relations. Offered Salary - $124,322.00 per year