Operations Manager - Greater St. Louis Area

Operations Manager - Greater St. Louis AreaCommunity | Action | Recognition | Experience OUR VISION is to be the elite health and fitness provider in every community we serve. OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.The Operations Manager is responsible for ensuring that all gyms are consistently clean, functional, and friendly.

The Operations Manager will role-model the company's values and culture. This position also manages operational employees, including staffing, performance management and individual and team development while maintaining a positive work environment. Base Salary Range: $37,500 - $47,500 (Based on location & experience) Primary Schedule: Monday-Wednesday 7am-5pm, Thursday 7am-4:30pm, Saturday 8am-4pm Location: To be determinedStrategic and Customer Service ResponsibilitiesEnsure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.Hire, train, encourage team members to deliver Club Fitness' service promise consistently.Provide effective decision-making regarding customer service issues.Heighten, develop, and foster a strong organizational customer service focused team.Supervisory ResponsibilitiesContribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.Assist with Club Staff workloads to ensure smooth and efficient business operation.Stay up to date with company policies and procedures to maintain consistency with Club Staff.Maintain an organizational culture that attracts, retains and motivates top quality employees.Administrative ResponsibilitiesCommunicate and respond on all pertinent issues and concerns regarding staffing, sales, services, member issues and employee relations to leadership.Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIR).Inventory (counting and ordering) for all operational needs of the Club.Operations ResponsibilitiesAssist with Help Desk tickets and follow-up with facility and equipment repairs.Scheduling of MEA/Kids club staff—assist with coverage as needed (flexible schedule in correlation to the needs of the club/scheduling gaps).Support leadership in maintaining a clean gym environment including, but not limited to, identifying opportunities in cleanliness, assigning and inspecting the facility audit, and taking an active role in training staff on the Club Fitness standards regarding cleanliness.You will Succeed if you Love:Interacting with peopleAttention to detailBeing busy and getting things doneDelivering excellent customer serviceAchieving and exceeding member expectationsProviding a Clean, Functional, and Friendly environmentQualificationsHigh School diploma or GED, required18 years of age or older, requiredPrevious experience in customer service, hospitality, and leadership preferredExcellent communication and interpersonal skillsAbility to handle stressful situations with professionalism and a positive attitudeStrong multitasking abilitiesAbility to work varying hours as needed, including evenings, weekends, and holidaysAbility to work outside normal work hours when dictated by workload- requiredThis role requires travel to the corporate office (St.

Peters, MO) and other Club Fitness locations as needed for training and meetings.Physical Requirements:Extended periods of standing and moving about the facilityOccasional lifting of gym equipment may be neededOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Equal OpportunityClub Fitness provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.Club Fitness expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above.