Finance Operations ManagerSalary: $80,000-$97,000 per yearInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.Are you ready to lead the financial strategy behind a high-performing call center operation?
We're looking for a dynamic Finance Operations Manager in Morrisville, NC, who will drive budgeting, forecasting, and cost optimization to ensure operational excellence and profitability.In this role, you'll:Own financial planning and analysis for large-scale call center operations.Partner with Operations, Workforce Management, and client leadership to deliver accurate reporting and actionable insights.Ensure contract compliance, cost control, and strategic alignment with service delivery goals.Responsibilities:Own annual operating budgets and rolling forecasts including labor, overtime, training, technology, and overheadOversee client invoicing aligned with contractual terms and rate cards, ensuring accuracy, timeliness, and compliance with agreed billing structuresDevelop staffing cost models aligned to call volume, AHT, service level, shrinkage, and productivityMonitor performance against budget and forecast and provide variance analysisProduce weekly, monthly, and quarterly reportingIdentify financial risks and opportunities and recommend actionsOversee client invoicing aligned with contractual terms and rate cardsSupport pricing, contract renewals, and financial components of negotiationsEstablish financial controls and ensure compliance with policy and GAAPAct as trusted advisor to call center leadership teamsPartner with WFM, QA, HR, and Ops to drive alignment and accountabilityLead and develop finance analysts or specialists where applicableQualifications:Bachelor's in Finance, Accounting, Business, or related field5+ years of progressive financial experience supporting a call center or BPO (highly preferred)Must be able to work onsite in Morrisville, NC (occasional hybrid work is possible after probation period)Strong understanding of labor-driven cost models and forecastingAdvanced Excel modeling and reportingDemonstrated success supporting fast-paced operationsAbility to communicate financial insight to non-finance audiencesAnalytical and problem-solving skills with a focus on innovative solutionsHigh attention to detail and accuracy in complex tasks and deliverablesAbility to influence without authority through strong communication and credibilityCollaboration and business partnership across diverse teams and stakeholdersResults orientation with a commitment to achieving measurable outcomesClient invoicing or contract-based pricing experience preferredFamiliarity with WFM, financial systems, and call center reporting platforms preferred