Operations ManagerWe are looking for an experienced and passionate Operations Manager to join our team. THR?W Social is the most exciting thing to hit the country and we want you to be part of our Miami team! We offer a one-of-a-kind concept with an amazing food and beverage selection, cabana service, and live entertainment in a spacious layout that is beautifully decorated.
As a Restaurant Operation Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful as a operations manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.
You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing operational strategies, enforcing menu standards, as well as greeting and serving restaurant guests, and supporting service.Below is a more exhaustive list of your expected duties:Manage and oversee the entire venue operationDeliver exceptional guest servicesEnsuring guest satisfactionPlan new and update existing menusPlan and develop the overall restaurant marketing strategyRespond efficiently to customer questions and complaintsOrganize and supervise shiftsManage and lead staffDevelop hourly and salary staffTerminate employees when necessaryTraining and evaluating staff performanceManage food cost, forecast requirements, and maintain inventoryManage restaurant supplies including small waresControl costs and minimize wasteCreate and nurture a positive working environmentImplement innovative strategies to improve productivity, sales, and food quality.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.THR?W Social is leading the way for modern experiential entertainment through the greatest combination of authentic hospitality, creative cocktails, captivating spaces, and engaging activities. We provide competitive socializing at its absolute best.THR?W Social is a tropical venue combining Live Music & DJs, Rooftop Deck, Cocktails, Food, & FUN! TapGlo Ping Pong, Darts, Backyard-Style Games, & delicious drinks!Can you be a part of this team and help facilitate these one-of-a-kind experiences?