Supporting AI development and enhancing Customer Success systems, the full-time Operations Manager, Customer Success will manage day-to-day operations, track KPIs, and drive the adoption of AI tools in a remote setting. Key responsibilities Manage daily operations within Customer Success tools, ensuring alignment with team goals and tracking operational KPIs Support the rollout and adoption of AI and automation tools, providing necessary training and documentation to team members Map and improve core operational processes, identifying opportunities for automation and AI integration Required qualifications Bachelor's degree in Business Information Systems, Operations Management, Analytics, Computer Science, or a related field 5+ years of hands-on experience in Salesforce administration and business systems Demonstrated experience administering and improving production Salesforce environments Experience delivering automation or AI solutions for business workflows Strong troubleshooting skills and experience with system integrations and data management
Operations Manager, Customer Success in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.