Overview
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything.
Location : Estrella, AZ
Employment Type : Full-Time
Compensation: $90,000+ annually
Overview lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything.
What You'll Do
* Own daily operations in a customer-facing, high-volume environment
* Lead, coach, and develop a team while driving accountability to performance standards and KPIs
* Ensure every customer interaction is professional, efficient, and high-quality
* Oversee scheduling, staffing, and workflow management to maintain smooth operations
* Track, analyze, and improve key performance metrics related to service, productivity, and overall experience
* Identify operational gaps and implement process improvements
* Step in as needed to support the team and maintain service levels
What This Role Feels Like
* Fast-moving environment where priorities shift and strong leadership is critical
* A balance of people leadership and operational execution
* High standards — you'll be measured on team performance and consistency
* A role where you are actively involved, coaching in real time, and driving results daily
What We're Looking For
* 3+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments
* Proven ability to manage team performance, metrics, and day-to-day operations
* Strong communication skills with the ability to coach, problem-solve, and lead effectively
* Comfortable working in a structured, process-driven environment
* Highly organized with the ability to manage multiple priorities simultaneously
Preferred Background
* Hospitality, restaurant, or hotel leadership
* Retail or service environments with high standards and performance expectations
* Experience with scheduling systems, staffing, or workflow coordination
* Background in customer experience or relationship-driven environments
About You
You've worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.
You're comfortable balancing people leadership with process management , and you take pride in building teams that perform at a high level.
Training & Requirements
* No clinical or industry-specific experience required — full training provided
* Ability to work on-site in a structured, fast-paced environment
* Comfortable managing schedules, workflows, and performance expectations
Compensation & Benefits
* $90,000+ base salary
* Health, dental, and vision coverage (90% employer-paid)
* 401(k) retirement plan
* Paid time off: 10 days (15 after first year) + 10 paid holidays
* Ongoing leadership development and advancement opportunities
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening. #J-18808-Ljbffr
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything.
Location : Estrella, AZ
Employment Type : Full-Time
Compensation: $90,000+ annually
Overview lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything.
What You'll Do
* Own daily operations in a customer-facing, high-volume environment
* Lead, coach, and develop a team while driving accountability to performance standards and KPIs
* Ensure every customer interaction is professional, efficient, and high-quality
* Oversee scheduling, staffing, and workflow management to maintain smooth operations
* Track, analyze, and improve key performance metrics related to service, productivity, and overall experience
* Identify operational gaps and implement process improvements
* Step in as needed to support the team and maintain service levels
What This Role Feels Like
* Fast-moving environment where priorities shift and strong leadership is critical
* A balance of people leadership and operational execution
* High standards — you'll be measured on team performance and consistency
* A role where you are actively involved, coaching in real time, and driving results daily
What We're Looking For
* 3+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments
* Proven ability to manage team performance, metrics, and day-to-day operations
* Strong communication skills with the ability to coach, problem-solve, and lead effectively
* Comfortable working in a structured, process-driven environment
* Highly organized with the ability to manage multiple priorities simultaneously
Preferred Background
* Hospitality, restaurant, or hotel leadership
* Retail or service environments with high standards and performance expectations
* Experience with scheduling systems, staffing, or workflow coordination
* Background in customer experience or relationship-driven environments
About You
You've worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.
You're comfortable balancing people leadership with process management , and you take pride in building teams that perform at a high level.
Training & Requirements
* No clinical or industry-specific experience required — full training provided
* Ability to work on-site in a structured, fast-paced environment
* Comfortable managing schedules, workflows, and performance expectations
Compensation & Benefits
* $90,000+ base salary
* Health, dental, and vision coverage (90% employer-paid)
* 401(k) retirement plan
* Paid time off: 10 days (15 after first year) + 10 paid holidays
* Ongoing leadership development and advancement opportunities
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening. #J-18808-Ljbffr
Operations Manager - Customer Experience in goodyear at Unknown Company
This position is listed as full time and onsite.