Operations ManagerPosition at ChildersPosition ObjectiveThe Operations Manager oversees all field operations to achieve and maintain budgetary, productivity, quality, and safety initiatives. This position will be responsible for leading and promoting continuous improvement initiatives and process improvement techniques.Job FunctionsOversee commercial roofing production, sheet metal and service crews, developing leads, sales efforts, and promoting the departments' servicesCommunicates on an ongoing basis to stay abreast of potential work opportunitiesReview bids and specifications and assists estimating staff with estimates. Reviews purchase orders, contracts, and proposals to verify intended scope of work and to assure that company policies are not compromised; coordinate this work with the project manager and his teamOversees and directs efforts of superintendents/foremen on all aspects of project performance, including project commencement, safety, scheduling, production, quality control, and project close outPurchases materials as necessary and maintains department inventory and material delivery slips. Coordinates with the warehouse manager to inventory, rotate and utilize materials & equipment as efficiently as possibleIncreases profit performance by monitoring labor, material, subcontract and equipment costs. Sets internal goals for measuring project performance daily. Works directly with the project team to overcome project budget challenges, maintain an ongoing, accurate cost-to-complete understanding and eliminate negative budget fadeResponsible for daily identification and communication of project scope changes with the project manager.
Adheres to company policies that relate to management of change orders, work additional to scope and time and material ticketsProvides effective leadership for the production department, i.e. safety-first, quality, teamwork, motivation, and positive employee relations.Major contributor within the project team in assuring effective, successful execution of all production operations safely, in accordance with budget and to the highest qualityEstablishes daily expectation and accountability standards for operations personnel. Contributes to weekly project review and monthly financial review meetingsSchedules with team and/or performs necessary jobsite visits to every running project. Works with field personnel, customer, other trades etc. to identify issues and potential ways to overcome them. Communicates any resulting scope/schedule/cost changes daily with the project managerWorks with prime and subcontractors on all phases of projects including schedules, change orders, and submittalsDirects customer questions, complaints, and requests appropriately.
Performs field inspections and investigations as necessaryAdditional duties as requiredRole Specific Goals:Complete and objective assessment of current workforce, taking into account technical abilities, approach to safety, attitude and costReview of current crew make up. Recommend changes for rebuilding with productivity, quality, teamwork and cost effectiveness being the key focusUtilizing existing established policies/procedures implement clear daily expected behaviors and accountability measures for superintendents, foremen and field workforceEstablish workforce performance review process that ensures that all employees receive continuous feedback and assessment based upon safety approach, attitude, quality, reliability and productivityEstablish procedures for daily assignment of company vehicles to projects/employees. Responsible for assignment and coordination of all company vehicles and equipmentKnowledge, Skills & Experience (Essential)Five years minimum of commercial roofing industry experience in management is a must with emphasis on all facets of the business including but not limited to customer relations, extensive knowledge of roofing materials, techniques and requirements.Bachelor's degree in construction management or related field is preferred, but not required.Other critical skills include planning & organizing; team building, problem identification/resolution, multi-tasking, follow-through skills to bring tasks to closure in a timely manner, priority setting, and having a sense of urgency in accomplishing tasks in a timely manner.Strong attention to detail.High level understanding and use of computer programs – including Internet Explorer, Microsoft Outlook, Microsoft Excel, Microsoft Word, PowerPoint, and Internet.Key CompetenciesSuperb communication skillsSound problem assessment and problem-solving skillsSound judgment and ability to make decisionsWell organized; adept at planning work and managing timeExtreme attention to detail and high level of accuracyStrong Initiative; superior integrity; adaptabilityWillingness to learnTeamwork and collaborationOccupational Health and SafetyCompliance with workplace policies and procedures for risk identification, risk assessment and risk controlActive participation in activities associated with the management of workplace health and safetyIdentification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplaceWorking ConditionsPhysical surroundings: Office and field environment with typical office machines and exposure to noise and temperature as well as exposure to typical hazards of jobsite, including ladders, construction materials, etc. Cannot be afraid of heights/ladder climbing/roof walking.Physical Effort: Extensive sitting, standing, walking. Repetitive keying, typing. Occasional lifting, not to exceed 50 pounds.Domestic/International Travel: Local, for purposes of visiting customers and reviewing needs onsite.
Travel out of state for training sessions.The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Tecta America reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business. Tecta America is an Equal Opportunity Employer.