Operations Manager – Wambaw FacilityThe Operations Manager is responsible for running the day-to-day production workflow at Heirloom's Wambaw facility. This role ensures customer media is handled with precision, projects move through the pipeline efficiently, and the production team operates smoothly.This is an ideal role for someone who enjoys leading a small team, improving processes, working with technology, and maintaining extremely high quality standards.Key ResponsibilitiesOversee daily operations at the Wambaw digitization facilityEnsure projects move efficiently through intake, digitization, quality control, and deliveryMaintain organized production workflows and tracking systemsCoordinate project priorities to meet customer timelinesTeam LeadershipSupervise and support digitization technicians and production staffProvide training on equipment, quality standards, and workflowsFoster a positive, mission-driven work environmentEnsure staff follow best practices for handling irreplaceable mediaProduction ManagementMonitor daily production metrics and throughputMaintain detailed tracking of customer projectsIdentify workflow improvements that increase efficiency and qualityEnsure consistent adherence to Heirloom's digitization standardsQuality AssurancePerform final quality checks on digitized mediaEnsure files meet company standards before customer deliveryMaintain strict handling procedures for fragile and irreplaceable materialsEquipment & Facility ManagementMaintain scanners, digitization equipment, and production workstationsCoordinate maintenance and troubleshooting when necessaryEnsure the facility remains clean, organized, and secureCustomer Project CoordinationWork closely with customer service and leadership to ensure excellent client outcomesHelp resolve production challenges or special project requirementsSupport transparency in project progress and delivery timelinesQualificationsIdeal candidates will have:Strong organizational and operational leadership skillsExperience managing production workflows or operationsAbility to lead and motivate a small teamStrong attention to detail and quality controlComfort working with digital files, scanners, and media equipmentExcellent communication and problem-solving skillsBonus experience:Media digitization or archival workProduction facility managementLogistics or operations leadershipExperience working with sensitive or irreplaceable materialsPersonal AttributesThe right person for this role is:Highly dependable and self-directedProcess-oriented and detail-drivenCalm under pressure and solutions-focusedOrganized and disciplined in managing workflowsMotivated by meaningful work that preserves family history