New Jersey Transit Corporation seeks a Manager to assist the director in ensuring the Access Link Contact Center contracts operate in a timely, accurate, and customer-sensitive manner across reservations, service monitoring, event follow-up, and documentation.
You will supervise staff, oversee contract compliance with ADA, manage data analyses, and coordinate RFP processes for contracted providers, with emphasis on performance and quality.
#J-18808-LjbffrOperations Manager - Call Center & Contract Oversight in nj at Unknown Company
This position is listed as contract and onsite.