Operations Manager

The Operations Manager is responsible for overseeing the daily operations, productivity, and overall performance of a high-volume, regulated production and fulfillment facility.

This position provides leadership across multiple operational departments, ensuring that production schedules, fulfillment requirements, staffing, inventory, and quality standards are consistently maintained.

The Operations Manager works collaboratively with clinical and quality leadership to ensure operational efficiency while maintaining compliance with applicable regulations, established procedures, and patient safety requirements.

This role is responsible for production planning, workforce management, departmental performance, inventory oversight, SOP management, and continuous improvement initiatives. The successful candidate will demonstrate strong operational leadership, the ability to manage multiple departments, and a proven track record of improving productivity and operational performance in a regulated environment.

Key Responsibilities

Operations Management

• Oversee daily facility operations to meet production and fulfillment objectives.
• Manage production planning, staffing, workflow coordination, and resource allocation.
• Establish daily and weekly operational priorities.
• Identify and resolve workflow bottlenecks and operational challenges.
• Monitor departmental productivity and ensure consistent execution of established processes.
• Serve as the primary escalation point for operational issues.

Leadership & Team Development

• Lead and develop department managers, supervisors, and team leads.
• Oversee staffing, recruitment, onboarding, and workforce planning.
• Establish performance expectations and departmental accountability.
• Conduct performance evaluations and address performance concerns.
• Support employee training, development, and career progression.
• Promote a culture of accountability, teamwork, and operational excellence.

Quality & Compliance

• Ensure operations follow established SOPs and applicable regulatory requirements.
• Collaborate with clinical and quality leadership on operational quality concerns.
• Support investigations, root cause analysis, and corrective actions.
• Maintain inspection and audit readiness.
• Ensure accurate documentation and employee adherence to established procedures.
• Maintain quality and patient safety as primary operational priorities.

Inventory & Supply Chain

• Oversee inventory management and inventory accuracy.
• Monitor expiration dates, lot tracking, and inventory reconciliation.
• Coordinate with purchasing and vendors to maintain adequate supply levels.
• Identify and reduce waste, shrinkage, shortages, and inventory discrepancies.
• Develop processes to improve inventory control and supply chain efficiency.

SOPs & Process Improvement

• Oversee the development, maintenance, and implementation of operational procedures.
• Identify opportunities to improve productivity, accuracy, and workflow efficiency.
• Implement continuous improvement initiatives using Lean and operational excellence principles.
• Manage operational changes involving processes, equipment, and technology.
• Standardize workflows to support consistency and future business growth.

Financial & Performance Management

• Establish and monitor operational KPIs.
• Provide regular performance reporting to senior leadership.
• Manage operating expenses, labor costs, supplies, and equipment budgets.
• Monitor productivity, throughput, and cost efficiency.
• Use operational data to forecast staffing and production requirements.
• Identify opportunities to improve financial and operational performance.

Systems & Facility Management

• Oversee the effective use of operational systems and technology.
• Coordinate with IT and other support teams to address system issues and improvements.
• Ensure equipment and facility resources are properly maintained.
• Maintain a safe, organized, and secure work environment.

Qualifications Required

• Bachelor's degree in Operations Management, Business Administration, Supply Chain, Engineering, or a related field preferred; equivalent experience considered.
• Minimum of five years of operations experience.
• At least three years of experience leading multiple departments or operational teams.
• Demonstrated experience managing high-volume production, manufacturing, distribution, or fulfillment operations.
• Experience with SOPs, documentation, regulatory compliance, and audit readiness.
• Strong understanding of workforce planning, inventory management, and operational performance metrics.

Preferred

• Background in pharmaceutical, pharmacy, manufacturing, or regulated production operations.
• Experience in cGMP, 503A/503B compounding, mail-order pharmacy, or similar environments.
• Experience with deviation management, root cause analysis, CAPA, and change control.
• Experience scaling operations or standardizing processes across multiple facilities.
• Pharmacy Technician certification or familiarity with pharmacy regulatory requirements.