Operations ManagerBased at a world-class Dexterra workforce accommodations facility, the Operations Manager is accountable for the overall operations, direction, and success of a rapidly growing workforce accommodations construction operation. The facility will launch at approximately 500 rooms and is expected to scale up to 2,000 rooms.This role carries full site accountability and requires a senior leader with demonstrated experience managing large, complex hospitality or accommodation environments. The Site Manager provides strategic leadership and hands-on project management across key service lines, including:Facilities maintenanceDining and food servicesCleaning and housekeepingLaundry servicesThe successful candidate will build, lead, and inspire a high-performing, service-driven team, ensuring operational excellence while maintaining a strong focus on safety, guest experience, and client satisfaction.This is a safety-sensitive position and requires drug, alcohol, and fit-to-work testing as a condition of employment.Key responsibilities include:Providing overall leadership and accountability for daily site operations and long-term performanceEnsuring maximum client and guest satisfaction through consistent, high-quality hospitality servicesUpholding and enforcing Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programsLeading and supporting hiring initiatives, onboarding, and performance management in collaboration with Human ResourcesDelivering financial oversight, including revenue forecasting, budget development, and cost controlDeveloping and managing staffing plans and schedules aligned with client forecasts and operational demandEnsuring profitability and financial discipline through strict adherence to approved budgetsProviding clear direction and delegation to support smooth daily operations across all departmentsActing as the primary point of accountability for the client relationship and operational outcomesThe ideal candidate brings senior-level operational leadership experience and demonstrates a strong sense of ownership, accountability, and service excellence.You are someone who:Has 10+ years of progressive hospitality or accommodations management experience, ideally in large-scale hotels, resorts, workforce accommodations, or comparable environmentsHas held senior operational leadership roles with accountability for multiple service streamsPossesses post-secondary education in business, hospitality, or a related disciplineDemonstrates strong financial acumen, including budgeting, forecasting, and revenue analysisIs highly proficient with Microsoft Office and experienced with hospitality or facilities management systemsExhibits a high degree of ownership, empathy, customer service, and responsiveness to guest and client needsIs comfortable operating in fast-growth, high-complexity environments and leading teams through scale-upDexterra Group is an equal opportunity employer committed to diversity and inclusion.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.