Operations Management TraineeThe Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.Essential FunctionsResponsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.Coordinate with the rental department to ensure maximum utilization without compromising lease customers.Partner with Sales staff on customer calls for new business and increased customer satisfaction.Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.Additional ResponsibilitiesRelocation within the business unit at the conclusion of the training program is required.Performs other duties as assigned.Skills and AbilitiesDetail oriented with excellent follow-up practices, Required.Strong verbal and written communication skills, Required.Instills commitment to organizational goals, Required.Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.Flexibility to operate and self-driven to excel in a fast-paced environment, Required.Strong mechanical skills, Required.Effective interpersonal skills Excellent influencing skills, Required.Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)., Required.Ability to work independently and as a member of a team, Required.QualificationsBachelor's Degree, Required.1 year or more in customer service with issues resolution experience, Preferred.Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.Basic understanding of Business Finance, controls and metrics Beginner, Required.Job Category: Operations and SupportCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Compensation ranges for the position are below:Pay Type: SalariedMinimum Pay Range: 25.00Maximum Pay Range: 25.00Benefits Information: For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.