Coinbase is seeking an Operations Excellence Senior Program Lead to own and optimize CX workflows, routing logic, and agent tooling across global contact centers. You will translate multi-year CX goals into a clear portfolio of programs that improve quality, efficiency, and the Specialist experience across in-house and partner sites.
You will partner with Product, WFM, Analytics, and Operations to shape queue design, routing, and automation, while building governance, SOPs, dashboards, and
#J-18808-LjbffrOperations Lead in workfromhome at Unknown Company
This position is listed as full time and onsite.