Operations General Manager, Ledger Reconciliation

Essential Duties & Responsibilities

• Oversee enterprise general ledger reconciliations for insurance receivables and related accounting, including Surety, ensuring accuracy, timeliness, and alignment with corporate policies.
• Lead the monthly financial close process for the Ledger Reconciliation function, reviewing automated and manual reconciliations, validating balances, and managing reconciliation items.
• Serve as the primary Operations representative for the financial close committee; advise on operations accounting processes and resolve issues.
• Act as primary approver for material journal entries in the general ledger, evaluating documentation, impact, and compliance before approval.
• Manage complex reconciliation issues, out‑of‑balance conditions, timing differences, remediations, and escalations across insurance receivables, sub‑ledger activity, TPA balances, deductible recoveries, invoices, and payment activity.
• Provide leadership over a high‑volume receivables environment, establishing priorities, governance routines, and problem‑solving discipline.
• Develop and implement strategies leveraging data, automation, and AI‑enabled tools to improve reconciliation processes, reporting, and operational risk.
• Lead strategic use of BPO/offshore support for Ledger Reconciliation activities, overseeing intake, quality, performance, and capacity planning.
• Build strong partnerships with Finance, Control, Audit, Claims, Processing, IT, Billing, Underwriting, Reinsurance, Payment Management, and other stakeholders to resolve complex issues.
• Serve as primary liaison to internal and external auditors for Insurance Receivables; coordinate evidence, explain processes, and address inquiries.
• Prepare, review, and distribute management reporting related to production, quality, close status, backlog, aged items, service levels, audit readiness, BPO performance, and process health.
• Maintain a strong control environment by identifying compliance, SOX, accounting, tax, system, policy, and operational risks, and partnering to resolve issues.
• Lead and support Billing & Collections projects, providing expertise in requirements, testing, change management, process design, and tool deployment.
• Assign, distribute, and coordinate work across the team and partner teams to ensure consistent, efficient, and timely service delivery.
• Oversee recruitment, onboarding, performance management, training, development, coaching, and motivation of subordinate staff.
• Generate and implement improvement ideas across teams, promoting continuous improvement, experimentation, and cross‑functional collaboration.
• Perform additional duties as assigned.

Skills, Knowledge & Abilities

• Strong knowledge of corporate accounting, finance, insurance receivables, financial close, account reconciliation practices, GAAP, and statutory accounting principles.
• Demonstrated ability to lead complex operational processes with financial statement, audit, compliance, customer, and business partner impact.
• Strong leadership and coaching skills; ability to attract, manage, develop, motivate, and retain talent.
• Excellent organizational, analytical, and problem‑solving skills with the ability to prioritize multiple projects and resolve complex issues under tight deadlines.
• Ability to exercise professional judgment and assume responsibility for decisions impacting people, costs, compliance, financial integrity, quality of service, and operational outcomes.
• Strong customer focus and continuous improvement mindset; value‑driven to provide superior solutions to internal and external customers.
• Excellent verbal and written communication skills; ability to convey accounting, reconciliation, system, audit, and operational issues clearly and concisely.
• Strong interpersonal and relationship‑building skills with the ability to influence across organizational boundaries and collaborate with senior leaders, auditors, technology teams, and offshore partners.
• Strong computer skills, including Microsoft Office suite and business‑related software; ability to use metrics, reporting tools, and reconciliation technology to drive decisions.
• Acts with urgency, creativity, and focus on objectives; sets direction and drives superior results.

Education & Experience

• Bachelor’s degree in accounting, finance, business, or equivalent work experience; related coursework preferred.
• Extensive experience in accounting, finance, financial operations, account reconciliation, ledger reconciliation, receivables, financial close, audit support, or related operational leadership environment.
• People leadership experience, including coaching, performance management, development, workload management, and accountability for team results.
• Experience supporting financial close, internal/external audit requests, SOX or control processes, reconciliation systems, process improvement, automation, reporting, or BPO/offshore partnerships preferred.
• Insurance industry experience preferred.

Employment Information

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, NewYork and Washington, the national base pay range for this job level is $72,000 to $141,000 annually . Salary determinations are based on various factors, including but not limited to relevant work experience, skills, certifications and location.

EEO and Accommodation Statement

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact