Operations Floater Technician

Health System Services is a proud finalist for the 2025 Best Companies to Work for in New York in the Medium-Sized Company category! This recognition reflects our dedication to our EPIC core values-Empathy, Passion, Integrity, and Commitment-and to creating a positive, supportive workplace where employees feel valued and have opportunities to grow.

About the Position:

The Operations Floater Technician provides flexible, cross-trained support across Health System Services' Delivery, Warehouse, and Biomedical departments.

The ideal candidate must be dependable, self-motivated, adaptable, and willing to jump in wherever support is needed . This individual takes initiative, learns new responsibilities and works effectively with multiple teams. Assignments may change throughout the day based on business priorities.

Cross-Departmental Coverage and Support:

• Provide coverage across Delivery, Warehouse, and Biomedical departments based on staffing levels, workload, and operational priorities.
• Adjust to changing assignments, schedules, and work environments while maintaining a positive, team-focused attitude.
• Proactively identify work that needs to be completed and seek direction when priorities are unclear.
• Complete assigned training and maintain the knowledge and demonstrated competency needed to support each department.
• Communicate with department leaders regarding assignments, work progress, outstanding needs, and handoffs.
• Follow department-specific procedures and perform only tasks for which training and authorization have been completed.
• Remain productive between coverage assignments by assisting with daily tasks, organizing work areas, and completing assigned projects.

Delivery Support

• Ensure the timely and secure delivery and installation of a wide range of durable medical equipment (DME) to various locations, adhering to safety protocols and addressing unique challenges based on the environment.
• Take ownership of the delivery, pick-up, and ongoing maintenance of all types of home medical equipment, including advanced and specialized devices.
• Operate a company-owned vehicle in strict compliance with safety standards, conduct routine vehicle maintenance checks, and report any issues to ensure the highest level of operational readiness.
• Provide in-depth education to patients, family members, and caregivers on the correct and safe usage, maintenance, and troubleshooting of equipment.
• Confirm delivery and pickup details and complete required documentation accurately and promptly.
• Assist with equipment setup and provide instructions on equipment use and care within the scope of completed training.
• Interact professionally and respectfully with patients, caregivers, facility staff, and coworkers.
• Complete required vehicle checks and promptly report vehicle concerns, delivery issues, or equipment problems.
• Follow established driving, material-handling, infection prevention, and equipment-handling procedures.

Warehouse Support

• Receive, inspect, sort, and store incoming equipment, supplies, and shipments.
• Pick, prepare, stage, and load orders for delivery or departmental use.
• Assist with inventory counts, stock replenishment, and documentation of equipment movement.
• Clean and disinfect returned equipment according to established procedures.
• Keep clean, soiled, ready-for-use, and repair-pending equipment separated and properly identified.
• Maintain organized storage areas and clear, safe workspaces.
• Report inventory discrepancies, missing components, damaged equipment, and supply needs.

Biomedical Department Support

• Assist with equipment intake, identification, tracking, and preparation for inspection or service.
• Perform assigned equipment checks, basic functional testing, preventive maintenance, and minor repairs only after completing the required training and receiving authorization.
• Document inspection findings, maintenance activities, equipment status, and service work accurately.
• Identify and report equipment concerns and remove or segregate equipment from service according to established procedures.
• Assist with parts organization, supply inventory, and preparation of equipment for return to service.
• Refer work beyond the employee's training, competency, or authorization to qualified biomedical personnel.

Safety, Quality, and Professional Standards

• Follow company policies, safety requirements, infection prevention procedures, and applicable privacy and confidentiality requirements.
• Use required personal protective equipment and approved tools and handling methods.
• Report safety hazards, incidents, equipment failures, and service concerns promptly.
• Maintain accurate records and protect patient, customer, and company information.
• Participate in training, team meetings, and process improvement activities.

What We're Looking For:

• Valid state-issued driver's license in the state where the employee works, required.
• High school diploma or GED, required.
• Experience in delivery, warehouse operations, durable medical equipment, healthcare support, equipment maintenance, or a related field.
• Basic mechanical skills.
• Initiative to recognize when help is needed and take appropriate action without repeated direction.
• Adaptability to move between departments and assignments with a cooperative attitude and willingness to learn.
• Dependability to arrive prepared, follow through on commitments, and complete assignments consistently.
• Attention to detail in maintaining accurate documentation and following equipment-handling and safety procedures.
• Service-oriented mindset and commitment to treating patients, customers, and coworkers with professionalism, patience, and respect.
• Excellent verbal and written communication skills.

What You Get - Benefits That Go Beyond the Basics:

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
• Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays
• Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program
• Education That Pays Off - Exclusive tuition reimbursement program with Niagara University, including savings on master's degree programs.
• Be Part of Something Bigger - Join an organization that values giving back through community programs.

Compensation:

• $20.00 - $24.00 per hour, depending on experience

Shift:

• Monday-Friday, 8:30 a.m.-5:00 p.m.

Location:

• Tonawanda, NY