Operations/Fixed Route - Fixed Route Operator

Fixed Route Operator

Under the direction of Operations Leadership, provides safe, efficient, and on-time delivery of passengers by means of public transportation.

Education/Experience Requirements:

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Commercial Driver's License (CDL) Class B with Passenger and Air Brake endorsements or obtained during training.
• Clean driving record – not more than 1 moving violation and 1 accident within past 5 years.
• Strong communication and interpersonal skills.
• Initiative.
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to learn detailed schedule information about TANK bus routes.
• Ability to work cooperatively and be a team player.
• Ability to keep clear and accurate records.

Essential Functions:

• Drives one of several different coach styles in a safe, courteous, and reliable manner along a designated route within a defined time schedule.
• Notifies dispatch of deviations, overload, accidents, or passenger incidents.
• Notifies dispatch of passenger's medical or behavior problems and mechanical or electrical problems with the coach.
• Stops at designated points to load and/or unload passengers.
• Stays abreast of route and schedule changes as well as detours.
• Administers TANK's fare policy and ensures that fares are deposited into the farebox and distributes transfers through the farebox.
• Dispenses information to customers on routes, schedules, and other services.
• Advises customers of rules and regulations when necessary.
• Completes and submits written reports concerning passenger incidents along with preventable and non-preventable accidents.
• Operates on-board computers for farebox, destination signs, electronic announcement of stops (when available) and for communications with dispatch.
• Calls out major bus stops and transfer points when the electronic annunciator system is not available.
• Assists in the boarding/alighting of passengers in wheelchairs and is responsible for the proper securement of the wheelchair.
• Performs other duties as assigned.

Physical Demands:

• Must be able to sit for extended period.
• Must be able to stand and move about.
• Must be able to walk up and down the steps of the bus multiple times throughout the shift.
• Must be able to stoop and bend to secure wheelchairs.
• Must be able to push and pull to assist passengers in wheelchairs.
• Must be able to reach out and have the finger dexterity to use MDT unit radio system.
• Must be able to reach up and out to program farebox and change destination sign
• Must be able to read and comprehend written material.

Licences Required:

• Commercial Driver's License (CDL) Class B with Passenger and Air Brake endorsements.
• Must be able to meet and pass DOT medical requirements needed to maintain a CDL.

Supervisory Responsibilities:

• None

Internal & External Contacts Type:

Internal Staff Various

Passengers Transportation