Operations - Engineering/production

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. The AI Enablement team works with the business units within the Solutions Portfolio to support Fullsteams effort to become AI native and scale its agentic operating system. The Agentic Operations Engineer is a multidisciplinary business operator, not a software engineer, data scientist, or project manager, who treats AI as leverage against real operational problems. This person embeds within a business unit, identifies the highest-leverage problems using domain fluency in finance, operations, support, or engineering, and builds working AI solutions on the agentic operating system that prove their value through demonstration rather than proposals. The role is accountable for shipping fast, documenting compulsively so others (including AI agents) can act on that knowledge, and driving adoption across a skeptical, resource-constrained environment.
Identify the highest-leverage business problems within an assigned business unit (P&L lines, operational bottlenecks, customer pain points)
Build and ship working AI solutions on theagentic operating system against those problems, prototyping fast rather than proposing and waiting for permission
Encode BU domain knowledge into structured skills and context files precise enough for an AI agent or new hire to act on autonomously
Change positions based on evidence (data, usage, logs), including publishing unflattering results
Deliver measurable before-and-after outcomes from a personally-led transformation
Domain fluency in at least one of: finance, operations, customer support, or engineering
Daily, hands-on use of AI as an operator — able to demonstrate live agents, automations, or skills libraries in production
able to produce specs and context documents that stand alone without the author present
Demonstrated personal experience transforming a process, department, or product, with measurable before-and-after results.
~ Proven, current, hands-on experience using AI tools and agents in a production or business context, with demonstrated practical application rather than theoretical or credential-based knowledge.
~1–3 years of software development or programming experience, with the ability to build, test, and implement practical solutions.
~Track record of shipping early-stage, functional solutions and iterating based on feedback, rather than waiting for a fully polished product.
~ Comfort embedding within an operating business unit, working autonomously with minimal day-to-day supervision to identify opportunities and deliver results.
~ Master’s degree in Data Science, Statistics, Artificial Intelligence, or a related quantitative or technical field.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.