Job Summary
Under general supervision, this position is responsible for monitoring and supporting maintenance of J. B. Hunt technological systems for operational stability, as well as providing Tier 2 support through managing tickets, resolving moderately complex technical problems, and progressing alerts for critical infrastructure issues. The incumbent identifies potential impacts, contributes to major incidents, and maintains documentation for processes.
Job Description
Key Responsibilities
* Escalates system alerts and/or failures to relevant teams; partner cross-functionally to structure workflows that enable alerts
* Monitors J.B. Hunt systems for abnormalities which inversely affect the operational stability, including, but not limited to, infrastructure health, network availability or security, applications, mainframe performance, and database connectivity; monitors service desk call volume for potential operations impact being reported by end users
* Takes remedial action on system alerts and/or failures based on level of expertise Performs manual administrative tasks requested by employees, customers, and/or vendors to ensure productivity and stability within the platform
* Provides tier 2 systems support and assists with status updates via appropriate methods
* Participates in Major Incident Calls by performing necessary tasks, providing data, actively monitoring and engaging appropriate resources
* Maintains system documentation by reviewing, updating, and validating content to enable knowledge sharing and standardization of processes
* Diagnoses and resolves moderately complex technical problems within assigned systems
* Supports and participates in the weekly maintenance window for the mainframe and BIPS refresh
Qualifications
Minimum Qualifications
* Bachelor's degree in management information systems, Computer and Information Science, Engineering, or related field, or foreign equivalent, or a suitable combination of education, experience, and training with 3 years of experience in Information Technology
Shift Schedule: Thursday - Sunday, 5am - 3pm
This position is not eligible for employment-based sponsorship.
Compensation
Factors which may affect starting pay within this range may include skills, education,experience,geography, and other qualifications of the successful candidate. This position may beeligible forannual bonus and incentives based on profitability or volumes in accordance with the terms of theCompany's bonusand incentive plans, as applicable and in effect from time to time.
Benefits
* medical benefit
* dental benefit
* visionbenefit
* 401(k) retirement plan
* life insurance
* short-term and long-term disability coverage
* paid time offcommensuratewith tenure (includes vacation and sick time)
* two weeks of paid parental leave
* six paid holidaysannually
Education
* Bachelors: Management Information Systems (Required)
* Bachelors: Computer and Information Science (Required)
* Bachelors: Computer Engineering (Required)
Work Experience
Information Technology/Systems
Job Opening ID
Operations Engineer I (Open)
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
About Us
Better benefits, clear career paths and a people-first culture, because we are Driven for You.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
Better benefits, clear career paths and a people-first culture, because we are Driven for You.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
Why J.B. Hunt?
J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
What are we looking for?
J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. #J-18808-Ljbffr
Under general supervision, this position is responsible for monitoring and supporting maintenance of J. B. Hunt technological systems for operational stability, as well as providing Tier 2 support through managing tickets, resolving moderately complex technical problems, and progressing alerts for critical infrastructure issues. The incumbent identifies potential impacts, contributes to major incidents, and maintains documentation for processes.
Job Description
Key Responsibilities
* Escalates system alerts and/or failures to relevant teams; partner cross-functionally to structure workflows that enable alerts
* Monitors J.B. Hunt systems for abnormalities which inversely affect the operational stability, including, but not limited to, infrastructure health, network availability or security, applications, mainframe performance, and database connectivity; monitors service desk call volume for potential operations impact being reported by end users
* Takes remedial action on system alerts and/or failures based on level of expertise Performs manual administrative tasks requested by employees, customers, and/or vendors to ensure productivity and stability within the platform
* Provides tier 2 systems support and assists with status updates via appropriate methods
* Participates in Major Incident Calls by performing necessary tasks, providing data, actively monitoring and engaging appropriate resources
* Maintains system documentation by reviewing, updating, and validating content to enable knowledge sharing and standardization of processes
* Diagnoses and resolves moderately complex technical problems within assigned systems
* Supports and participates in the weekly maintenance window for the mainframe and BIPS refresh
Qualifications
Minimum Qualifications
* Bachelor's degree in management information systems, Computer and Information Science, Engineering, or related field, or foreign equivalent, or a suitable combination of education, experience, and training with 3 years of experience in Information Technology
Shift Schedule: Thursday - Sunday, 5am - 3pm
This position is not eligible for employment-based sponsorship.
Compensation
Factors which may affect starting pay within this range may include skills, education,experience,geography, and other qualifications of the successful candidate. This position may beeligible forannual bonus and incentives based on profitability or volumes in accordance with the terms of theCompany's bonusand incentive plans, as applicable and in effect from time to time.
Benefits
* medical benefit
* dental benefit
* visionbenefit
* 401(k) retirement plan
* life insurance
* short-term and long-term disability coverage
* paid time offcommensuratewith tenure (includes vacation and sick time)
* two weeks of paid parental leave
* six paid holidaysannually
Education
* Bachelors: Management Information Systems (Required)
* Bachelors: Computer and Information Science (Required)
* Bachelors: Computer Engineering (Required)
Work Experience
Information Technology/Systems
Job Opening ID
Operations Engineer I (Open)
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
About Us
Better benefits, clear career paths and a people-first culture, because we are Driven for You.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
Better benefits, clear career paths and a people-first culture, because we are Driven for You.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
Why J.B. Hunt?
J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
What are we looking for?
J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. #J-18808-Ljbffr
Operations Engineer I in lowell at Unknown Company
This position is listed as full time and onsite.