Operations Director

Operational Director

Just Smash is looking for a motivated, dependable, and leadership-driven Operational Director to help oversee restaurant operations, train staff, improve systems, reduce waste, increase profitability, and make sure the restaurant is always operating in top shape.

This is a hands‑on leadership role in a very fast‑paced quick-service restaurant environment . We are looking for someone who can move quickly, lead by example, solve problems, train the team, and help improve the overall performance of the restaurant.

For the right person, this role could lead to overseeing and managing restaurant locations independently.

Role Overview

The Operational Director will be responsible for supporting daily restaurant operations, training front-of-house and kitchen staff, improving food waste controls, helping manage the Toast POS system, improving profitability, maintaining restaurant standards, and making sure the business runs efficiently every day.

This role requires someone who is organized, hands‑on, quick-thinking, and comfortable working in a fast‑paced restaurant environment.

Key Responsibilities Restaurant Operations

• Oversee daily restaurant operations
• Make sure the restaurant is in tip‑top shape at all times
• Ensure each shift runs quickly, smoothly, and efficiently
• Support opening and closing procedures
• Maintain food quality, speed, cleanliness, and customer service standards
• Identify and solve operational problems
• Improve workflow and restaurant efficiency
• Ensure company systems, checklists, and procedures are followed
• Help keep the restaurant clean, organized, stocked, and ready for service

Staff Training & Team Development

• Help train front‑of‑house staff
• Help train cooks and kitchen staff
• Coach employees on speed, accuracy, cleanliness, and customer service
• Train staff on proper food handling and portion control
• Train team members on reducing food waste
• Help managers and employees understand daily expectations
• Delegate responsibilities during busy shifts
• Hold team members accountable to company standards
• Build a strong, positive, and productive team culture

Food Waste, Inventory & Ordering

• Help reduce food waste throughout the restaurant
• Monitor inventory levels and product usage
• Support food and supply ordering
• Track waste and identify areas for improvement
• Help control food costs
• Make sure products are properly stocked, stored, labeled, and rotated
• Work with the team to improve portion control and consistency
• Maintain vendor relationships when needed

Toast POS & Restaurant Systems

• Help manage and improve the Toast POS system
• Train staff on proper Toast POS usage
• Ensure menu items, pricing, modifiers, and order flow are accurate
• Support online ordering and third‑party delivery platforms
• Help improve restaurant technology systems
• Create and maintain operational checklists and procedures
• Use systems to improve speed, accuracy, and customer experience

Profitability & Business Performance

• Help improve restaurant profitability
• Monitor labor costs and food costs
• Identify ways to reduce waste and increase efficiency
• Review sales, reports, and key restaurant metrics
• Help ownership make better operational decisions
• Support strategies that improve revenue, speed, customer service, and profit
• Find opportunities to make the restaurant more organized and more profitable

Leadership & Problem Solving

• Lead by example during busy shifts
• Handle customer concerns professionally
• Manage unexpected challenges quickly and calmly
• Prioritize tasks in a fast‑paced environment
• Make smart decisions under pressure
• Communicate clearly with ownership, managers, and staff
• Take ownership of restaurant performance and operational excellence

What We’re Looking For

• Has strong leadership ability
• Can work in a very fast‑paced quick‑service restaurant
• Is dependable, organized, and accountable
• Enjoys solving problems
• Can train and motivate staff
• Communicates effectively with team members and ownership
• Understands restaurant operations or can learn quickly
• Has experience with POS systems, preferably Toast
• Cares about reducing waste and improving profits
• Takes initiative without waiting to be told
• Cares about cleanliness, speed, quality, and consistency
• Wants to help grow a restaurant brand

Restaurant management experience is preferred, but we are most focused on leadership ability, work ethic, dependability, communication, and willingness to take ownership.

Why This Role Is Different

This is not just a management job.

This is an opportunity to help build, improve, and lead restaurant operations at a higher level.

You’ll work directly with ownership and experienced operators to improve the business behind the scenes. You’ll help train the team, improve systems, reduce waste, control costs, increase profitability, and make sure the restaurant is ready to perform every day.

You’ll gain and apply experience in

• Quick‑service restaurant operations
• Staff training and development
• Front‑of‑house leadership
• Kitchen and cook training
• Toast POS systems
• Food waste reduction
• Inventory control
• Food cost and labor cost management
• Customer experience
• Team building
• Operational systems
• Profit improvement
• Growth strategy

Potential Career Path

Outstanding performance in this role may lead to future opportunities including:

• General Manager
• Multi‑Unit Supervisor
• Director of Operations
• Regional Operations Manager
• Operations Partner
• Ownership‑level opportunities

Our goal is to identify leaders who can eventually operate and oversee restaurant locations independently.

The Ideal Candidate

You’re probably a great fit if:

• You’ve ever wanted to run or grow a business
• You enjoy leading and training people
• You can work quickly and stay calm under pressure
• You like organizing systems and improving processes
• You care about food quality, cleanliness, speed, and consistency
• You understand that small improvements in waste, labor, and systems can improve profits
• You want a role with real responsibility and growth potential
• You are willing to work hard, take ownership, and grow with the company

If that sounds like you, we’d love to meet you.

Join the Just Smash Team

If you’re ready to lead operations, train a team, improve systems, reduce food waste, increase profitability, and help keep a fast‑paced quick‑service restaurant running in tip‑top shape, apply today.

We’re not just looking for an employee.

We’re looking for a future leader and operator.

Pay: From $14.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person