Operations Director

Kingdom Builders Transitional Housing Program

Friendly Manor

Email cover letter, resume & salary requirements to

Position Title

Operations Director

Compensation

Commensurate with Experience

Status

Full-time Exempt

Position Overview

The Operations Director ensures that Friendly Manor operates efficiently, safely, and in alignment with its mission, policies, and funding requirements. This role is a central part of the leadership team and works closely with the CEO, Executive Director, and Program Director to support strategic goals and daily functions across the 52-bed, 26-unit transitional housing program for TAY in Oakland, CA.

Key Duties

• Lead new Transitional Housing Program, Trauma-informed, Youth-Centered Program Design, Co-ed Facility Oversight + Safety Protocols

Responsibilities

• Ensure that the operations meet existing policies and that procedures are up to date, writing new ones as needed, in support of the mission.
• Assist in the implementation of the organization’s strategic objectives to improve the functionality of programs, making them more sustainable, and expanding where possible.
• Play a leadership role in addressing HR issues, employee disputes, and disciplinary actions as needed.
• Facility and equipment management including contract compliance with vendors for supplies, equipment, and maintenance contracts.
• Maintaining the safety of the organization including emergency operation plans and liability insurance.
• Supervision of monitoring staff.
• Act as a liaison between the programs, Executive Director and the CEO.
• Be mindful of potential problems and discuss solutions with Program Director and/or Executive Director.
• Adhere to and develop facility, equipment, supplies, and maintenance budgets.
• Develop new policies and/or procedures as needed.
• Develop safety policies as needed.
• Assist in managing relationships with government agency funders, programmatic partners and sub-contractors, vendors, and service providers, as well as foundation partners funding organizational programs.
• Execute strategic initiatives and improve program operations with the directors, managers, and case management staff among others.
• Play a key role in drafting and updating all job descriptions in close collaboration with the administrative staff, the Program Director, and the Executive Director.
• Key assist with investigations and reporting requirements involving client issues.
• Participate/Handle liability inspections with the Program Director.
• Ensure all program reports are completed accurately and timely in collaboration with the Program Director.
• Manage vendor relationships and ensure contract compliance in conjunction with the Program Director.
• Attend regularly scheduled staff meetings.
• Other duties as assigned.

Requirements

• Master’s degree strongly preferred. Bachelor’s degree in social services, business, or related field required.
• Minimum of five (5) years of progressively responsible experience in nonprofit or housing services, including program design and implementation, staff supervision, facilities oversight, and strategic operations management.
• Must be results-oriented with proven demonstrated management skills and success in building and managing dynamic and complex teams.
• Very capable problem solver focused on solutions and prompt resolutions.
• Proven leadership skills with demonstrated ability to motivate teams of people to take on challenging tasks on a regular basis.
• Excellent written and verbal communication skills.
• Ability to provide insight and anticipate challenges.
• Ability to communicate effectively with people from diverse backgrounds.
• Familiar with social service resources and organizations.
• Commitment to the mission of Kingdom Builders Transitional Housing Program.
• Valid California Driver’s License, insurance, and access to personal automobile.
• Proven track record of program leadership, successful strategic collaborations, and partnerships.
• Knowledge of and connection to Alameda County community resources.
• Excellent writing and verbal communication skills.

Physical Requirements & Working Environment

• Ability to work at a desk or computer workstation.
• Ability to perform repetitive office tasks.
• Ability to review a wide variety of materials in electronic or hard copy form.
• Sufficient manual dexterity to enable the employee to operate a personal computer, phone, and related equipment.
• Must be able to lift 25 pounds.

EEO Policy

KBTHP is an equal opportunity Faith based Organization. We do not discriminate in employment, educational services and/or programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, gender expression, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. KBTHP reasonably accommodates qualified individuals with disabilities under the law.