Operations Director, Federal Practice

Federal · Washington, DC - remote OK · 12+ years · Full-time

Run the federal practice.
Deliver, agency by agency.

Run delivery of federal-agency engagements end to end: NIST-aligned operations, fiscal-year-aligned procurement rhythms, and a multi-agency portfolio - with P&L responsibility for the practice's growth. This is the seniormost operating role in the federal practice: the person agencies call, and the person the company holds accountable.

WUC Technologies is a managed IT services partner - sharpest in healthcare services, where the flagship workloads are Epic/EHR hosting and radiology on Dell PowerScale and NetApp AFF storage. Savings cases the practice builds are structural: the same models behind the infrastructure savings calculator .

• A multi-agency federal portfolio with NIST-aligned operational requirements
• Fiscal-year procurement rhythms and the delivery cadence they impose
• Practice P&L: growth, margin, and the delivery quality that protects both
• The interface between agency stakeholders and WUC practice teams

The Job

What you'll own - and what it takes.

Responsibilities

• Own delivery across the federal portfolio: scope, SLAs, escalations, outcomes
• Run the practice P&L - growth targets, margin discipline, investment cases
• Keep operations NIST-aligned and audit-ready across every engagement
• Manage fiscal-year procurement cycles and their contract mechanics
• Build and develop the federal delivery team
• Represent the practice to agency leadership as its accountable owner

Requirements

• 12+ years in IT services delivery with 5+ leading federal or public-sector programs
• P&L ownership experience at practice or business-unit level
• Working fluency in NIST-aligned operations and federal audit expectations
• Federal procurement mechanics: vehicles, fiscal-year cycles, contract administration
• A delivery record agencies will reference
• Washington, DC presence preferred; remote considered with travel

Nice to have

• Infrastructure services or third-party-maintenance market background
• Existing agency relationships in civilian or defense segments
• Experience growing a practice from single-agency to portfolio scale

The hiring process is four steps with documented entry criteria - application (response inside 5 business days), a 45-minute practice conversation, a field interview, and a transparent offer. The compliance practice documents operating work to NIST SP 800-53 and guidance from CISA . WUC Technologies is an equal opportunity employer.

Ready to Transform Your IT Infrastructure?

Get enterprise-grade support backed by seasoned infrastructure engineering.

We respond within 1 business day. No spam, ever.

• 15+ years
• tiered SLAs guaranteed

NOC online 24/7 US-based