Operations Delivery Lead — Multi-Shift Support

feverup is seeking a Service Delivery Lead to oversee day-to-day operations across morning, afternoon, and night shifts within a multi-channel contact centre for white-label products. The role sits at the intersection of team leadership and operational management, bringing structure, visibility, and consistency to frontline planning and execution.

You will coach five Support Team Leads, drive the daily cadence across all shifts, manage escalations, and ensure performance against SLAs and KPIs