Operations Data AnalystDallas, TX - Hybrid (3x in office/week); New York, New York, United StatesAbout LanternLantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.About You:You use LOGIC in your decision making and understand that progress is critical to making change.
You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product.
They are the driving factor in your motivation to make a change.Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.You thrive in a Team Environment. Collaboration is key in innovation and creating change.These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.As the Operations Data Analyst for the Outbound Program, you will support the day-to-day data and reporting needs of the outbound Care Advocate team.
You will compile, organize, and analyze operational data to help leadership and the team understand performance, identify trends, and make informed decisions. Working closely with the leadership team, you will support the reporting infrastructure and provide ongoing data support as the program grows. This role is a great fit for someone who is detail-oriented, eager to learn, and excited to contribute to a fast paced, growing operation.Location: Hybrid | USA | Full-time | Preference for Dallas, TX, New York, NY and Washington, DCResponsibilities:Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadenceBuild and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivityDeliver daily, weekly, and monthly performance reports to the leadership teamEnsure data accuracy and consistency across all reports and tracking toolsPerformance Analysis & Insights:Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunitySupport the leadership team with data requests, ad hoc analyses, and performance deep divesHelp translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholdersFlag data anomalies or performance concerns to leadership in a timely mannerReporting Infrastructure & Process Support:Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound programDevelop and maintain tracking tools, spreadsheets, and reporting templates that support program operationsIdentify opportunities to streamline data collection and reporting processes and recommend improvementsDocument data definitions, reporting processes, and data sources to ensure consistency and continuityCollaboration & Program Support:Work closely with the leadership team to align reporting with program goals and performance standardsRespond to data requests from cross-functional partners in a timely and accurate mannerSupport special projects and initiatives requiring data analysis or reporting as assignedOther duties and responsibilities as assignedRequirements:Bachelor's degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered2–3 years of experience in a data, reporting, or operations support role required; contact center or healthcare experience a plusExposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plusProficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualizationExperience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferredStrong attention to detail with a commitment to data accuracy and consistencyAbility to manage multiple reporting tasks and deadlines in a fast-paced environmentClear written and verbal communication skills with the ability to present data findings to non-technical audiencesEagerness to learn, grow, and take on increasing responsibility over timeAbility to work independently and collaboratively within a small, cross functional teamKnowledge of healthcare, insurance, or contact center operations a plusStrong Candidates will:Be naturally detail-oriented and take pride in accurate, clean, well-organized dataBe comfortable working with large data sets and eager to develop their analytical skills in a real-world environmentCommunicate findings clearly – able to turn numbers into a story that non technical teammates can act onBe proactive and self-directed, taking ownership of recurring reports and flagging issues without being askedBe excited to help establish and continuously improve reporting processesBring curiosity and a continuous improvement mindset to every dataset they touchBenefits:Medical InsuranceDental InsuranceVision InsuranceShort & Long Term DisabilityLife Insurance401k with company matchPaid Time OffPaid Parental LeaveLantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.