Operations Coordinator (Southeast US, Remote)

The Operations Coordinator, Program Operations supports the implementation of ICF’s utility-sponsored energy efficiency programs, with a focus on commercial building systems and energy-efficient technologies. This entry-level role plays a crucial part in ensuring the efficient and effective management of energy and environmental programs by identifying opportunities for process improvements, sharing best practices, and collaborating with cross-functional teams.
This position offers opportunities to build technical and consulting skills, gain exposure to major initiatives, and contribute to impactful energy solutions. By leveraging ICF’s deep understanding of client needs and emerging technologies, the Operations Coordinator helps deliver high-quality services that support energy efficiency goals.
Work is fully remote. Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
Collaborate with IT, Reporting, Marketing, and Customer Care teams.
Conduct analyses to identify trends, issues, and opportunities for improvement.
Assist with processing incoming project applications.
Review project application forms and submittals to ensure compliance with program policies and procedures.
Assign project applications for further processing and review per program policies and procedures.
Assist with customer and contractor inquiries.
Coordinate quality control follow-up on project inspections and customer surveys as appropriate.
Application review and compliance tracking
Data analysis and reporting
Process documentation and improvement
Strong time management and organizational skills
Advanced proficiency in Microsoft Excel
Bachelor’s degree in a relevant field or Associates degree with minimum of 2 years of work experience.
Strong time management, communication, and organization skills.
Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
Outstanding analytical, writing, and communication skills.
Experience with Power BI (or similar data visualization tool).
Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact
for assistance.
We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. policy.
This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Candidate AI Usage Policy
As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$61,232.00 - $104,094.00Nationwide Remote Office (US99)