Operations CoordinatorDrayNow is seeking a full-time Operations Coordinator with excellent customer service skills to support the daily operational needs of an intermodal marketplace disrupting the freight industry. If you enjoy solving logistical challenges and are results-oriented, we want to hear from you!With the help of our award-winning technology, DrayNow Operations Coordinator actively optimize delivery operations and provide top-tier customer service to our clients (transport drivers, freight shippers, 3PLs, and brokers). The DrayNow platform enables our success advocates to monitor multiple first and last-mile intermodal freight shipments simultaneously.This role is based in our Conshohocken, PA headquarters, easily accessible from the Spring Mill Train Station.
An on-site presence is required 3 days a week and 2 can be completed remotely. This position will be second shift to support West Coast hours (12pm – 9pm ET).Qualifications1-4 years working in a customer service, support, or operations capacityBilingual in English and Spanish is a plusLogistics, supply chain, or intermodal industry experience preferredAbility to balance multiple tasks simultaneouslyBachelor's degree from an accredited institutionSelf-motivated mindset: proactively engages with assignments to ensure optimal resultsProficient use of Microsoft Office (Word, Excel). Comfortable navigating software applicationsTop-notch communicator: clear, concise, friendly and helpfulAttention to detail: nothing slips by you, you're a hawkPositive attitude: always finding the silver lining; the glass is half fullMust be comfortable working in a team environmentSucceeds within a fast-paced environment: at their best when things become intenseCoachable: passionately and collaboratively pursues growth and self-improvementMaintains a professional and courteous demeanor even when under pressureResponsibilitiesProvide customer service via phone and email support to ensure smooth order executionOrder entryFollow standard workflows to ensure all vested parties are set up for successProvide professional, empathetic support to customer and driver inquiriesEmbrace best practices that proactively identify and overcome obstaclesMonitor trips for on-time execution and remedy mechanical breakdowns when they ariseReview order documentation for accuracy and adherence to our standardsAbility to communicate upward within the organization to share market or user feedbackExtensive use of phone engagement practices to interact with our carrier networkOther duties, as assignedPhysical / Location RequirementsUse of phone and email support technologyProlonged periods of sitting at a desk and working via computerAbility to commute to Conshohocken, PASchedule12 pm – 9 pm / Monday – FridaySome weekends and after-hours availability may be required to support business needsRotating shift coverage may be required to maintain operational oversight during vacancies