Operations Coordinator (Fleet Growth Bets)
Location: Remote (Aligned to Los Angeles, CA)
Employment Type: Contract
Contract Duration: Through July 31, 2026
Industry: Transportation, Mobility, Logistics, Operations
About the Role
*** is seeking a sharp, organized, and proactive Operations Coordinator to serve as the operational backbone for our highest-priority, fleet-based Growth Bets. This role supports high-touch products including Elite, College Shuttles, Health, and Transit , and sits at the intersection of hands-on execution and operational scale.
You’ll act as the bridge between manual workflows and future automation—executing with urgency while helping define the foundation for scalable, automated solutions. This is a highly visible role for someone who thrives in fast-moving, ambiguous environments and brings a strong customer-first mindset.
Responsibilities
Operational Execution
- Serve as the “boots on the ground” for fleet operations, managing driver traiting and tagging, photo audits, and profile standards
- Ensure a seamless, compliant rider and driver experience across all supported fleet products
Onboarding & Triage
- Proactively resolve background check (BGC) and document blockers
- Accelerate driver onboarding pipelines to meet aggressive growth and scaling targets
Compliance & Risk Management
- Maintain 100% audit coverage for specialized drivers (fingerprinted, chauffeur, trained)
- Identify, document, and escalate compliance gaps to protect legal, safety, and operational standards
- Coordinate weekly reconciliation for complex payment models (hourly and per-trip)
- Ensure timely, accurate payments delivered within defined scope
Analytics & Performance Monitoring
- Monitor fulfillment metrics, cancellation rates, and ETAs in real time
- Proactively resolve driver and partner pain points using operational data
Process Improvement & Documentation
- Capture and document operational patterns, workflows, and operational “hacks”
- Help define functional requirements for future product and operations automation roadmaps
Cross-Functional Collaboration
- Partner with internal teams and third-party vendors
- Support smooth execution of new city launches and fleet product rollouts
Qualifications
Required Experience
- 2–3+ years of experience in operations, logistics, or project coordination
- Experience supporting fast-paced, high-growth, or startup environments
Core Competencies
- High level of autonomy with a “no task too small” mindset
- Strong problem-solving skills and comfort navigating technical ambiguity
- Excellent communication skills with the ability to collaborate across teams and external partners
- Exceptional attention to detail, particularly around data accuracy and compliance