Operations CoordinatorThe Operations Coordinator supports daily snow removal and landscape operations by managing scheduling, dispatch, timesheet validation, and customer communication. This role works closely with field crews, operations, and sales to ensure jobs are accurately scheduled, completed, and documented, particularly during snow events and peak seasons.Duties & Responsibilities:Review and validate daily timesheets by cross-referencing Viaesys and GPS data to ensure accuracy of hours and completed jobsIdentify gaps, discrepancies, or missed jobs and follow up with Crew Leaders or Account Managers to validate work performedCommunicate with field crews and operations staff to resolve time, job, or route questionsSchedule and dispatch snow removal crews, serving as one of the primary points of contact during snow eventsCreate, maintain, and update snow route schedules, including assigning personnel, plow numbers, and routes in the dispatch system so crews can access them on their devicesOrganize routes based on geographic efficiency while prioritizing premier accountsRespond to inbound customer calls during snow events and coordinate real-time service updates with crews in the fieldAdd or adjust jobs on active routes when customers call in with urgent needsSchedule and manage landscape and green services including weed pulling, pruning, weed spraying, aerations, fertilization, and other recurring maintenance services, etc.Track recurring customers to ensure services are completed on scheduleProactively manage future scheduling to prevent missed or overdue servicesTake inbound customer service calls and emails, address concerns, and escalate issues as neededSend contracts and proposals through DocuSign for customer review and signatureEnter approved jobs into operational system and assign them to the correct service schedulesAttach customer emails, notes, and service history to CRM systems for accurate recordkeepingAssist with site mapping and service preparation using SiteFotos and Google Earth to verify property details and identify service areasCoordinate with crew members or operations staff to confirm site conditions and ensure no services or areas are missedCompile customer information, square footage, and service details to support pricing reviews and potential price increasesSend continuing service letters and renewal communications, including notices of price increases, at least 30 days prior to the start of the seasonAll other duties as assigned.Qualifications:High School Diploma or GED equivalentExperience in landscaping, snow removal, or field service industriesHigh attention to detail and organizational skillsDispatching or scheduling experience preferredFamiliarity with CRM, GPS tracking, and route management systemsAbility to work extended hours or flexible schedules during snow eventsBenefits:Competitive salary based on experienceMedical and dental and vision insurance benefitsCompany-sponsored Group Term Life & Short-Term Disability insurance401k retirement plan with company matchPaid vacation and holidaysWinter Services LLC is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law.
Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.