Davis Heating, Cooling, Plumbing & Electric| Lynchburg, VAAt Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we've built our reputation on integrity, craftsmanship, and treating people the right way, including our team.If you're looking for a place where your work matters, where you can grow professionally, and where you're supported by a strong team, you may have found your home at Davis.We're always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry.Job DescriptionThe Operations Specialist is the engine behind daily operations at our Lynchburg branch. This role keeps technicians and installers equipped, scheduled, and moving, keeps the numbers accurate, and makes sure customers get a fast, clear response whether they're booking an appointment, waiting on an estimate, or working through a concern.
It's a hands-on, detail-driven position for someone who thrives on staying organized, solving problems on the spot, and seeing things through to completion.Job Duties for our next Operations SpecialistSchedule and dispatch technicians and install crews to maximize daily productivityCall customers to schedule appointments, present estimates, and follow up on past-due balancesAddress customer complaints and concerns, working toward a fair resolutionEnter daily huddle numbers (sales, sold hours, MTD, TGLs, and HG sold)Calculate and enter timecards for branch payrollGather parts and materials to replenish each technician's and installer's stockGather equipment and materials for scheduled installs so install crews can "gather and go"Assemble install bags for customersReceive and check in inventory deliveries at the warehouse; restock parts and consignment inventorComplete monthly consignment inventory countsProcess and return warranty partsPlace and enter purchase orders for stock, consignment, and job-specific material needsReceive purchase orders when technicians submit pick ticketsMake credit card purchases for material and equipment, and complete related expense reportsRegister equipment/units following installation and paymentHandle outgoing mail and shipments via USPS/FedEx; serve as the branch's FedEx contactAnswer geothermal system questions for customers and sales staffServe as Fleet Coordinator for the Lynchburg branchReview and report vehicle status and needs to managementSupport the Operations Manager in interviewing candidates for open branch positionsQualifications for Operations SpecialistComfortable working daily in ServiceTitan, Excel, and other standard business software; able to learn new tools quicklyAble to consistently juggle multiple priorities including scheduling, inventory, purchasing, and reportingDoesn't wait to be told; spots what needs to happen and gets movingDrives issues to full resolution rather than a partial fix or hand-offClear, professional and calm on the phone with customers, including in difficult conversationsIn the home services trades (HVAC, plumbing, electrical) or a dispatch/operations support role is a plusBenefits for Our next Operations SpecialistMedical, dental, and vision insurance401(k) with company matchPaid time off and paid holidaysCompany-paid life and disability insurancePaid training and professional developmentOpportunities for career growth and advancementApply today and grow with Davis Heating, Cooling, Plumbing & Electric.$44,000 - $46,000 a year
Operations Coordinator in lynchburg at Unknown Company
This position is listed as full time and onsite.