Operations Clerk

Operations ClerkAt Locus, we know communities thrive when they have equitable access to capital. We collaborate with stakeholders across the community development ecosystem to invest in communities with strong aspirations, while addressing challenges like a shortage of affordable housing, limited access to fresh food, a lack of quality jobs, and clean energy innovation. We believe a capital system that centers community input and impact is essential to ensure that everyone, no matter their background, location, or economic status, can live in healthy, thriving places.Locus is the parent organization for a family of community development enterprises, which includes a nonprofit CDFI loan fund, a CDFI bank, a fund management practice, and a national guarantee program.

With offices in Christiansburg and Richmond, Virginia, Locus offers innovative and flexible financing tools and strategic consulting services to individuals and organizations in underestimated and excluded communities, most of which are low-to-moderate income. Alongside our many partners, Locus has generated over $2 billion dollars in total impact.Locus is a nonprofit holding company regulated by the Federal Reserve. Locus Bank is an FDIC-insured, certified bank and B Corp offering products tailored to socially conscious investors.

Locus Bank is a majority-owned subsidiary of Locus. Member FDIC. Equal Housing Lender.

Learn more at Operations Clerk is an entry-level position that supports the daily functions of the Loan Operations department and the administration of the Guarantee program. This role plays a key part in ensuring the accurate handling of loan documentation, transaction processing, and program reporting.Essential Duties and Responsibilities:Loan Processing & MaintenancePerforms research and responds to general loan account questionsHandles officer change updatesAdd/update customer's contact informationMaintains accuracy and completeness of customer filesSet up ACH information for customer paymentsProvide payoff quotes to internal customersProvide customer billing statementsManage document tracking exceptionsLoan Filing & ImagingIndex loan documentation to core Locus systemFile all physical loan documentsScan training documents and file as applicableRetrieve and provide files for review by lenders and auditors.Paid LoansRelease collateral on loans such as UCCs, Titles and Deeds of TrustSend paid loan documents to customersTransfer paid loan files for review and document retentionUCC ContinuationsProvide timely filing of UCC ContinuationsNew Guarantee Client Setup and BillingOnboarding new and/or updating IIS clients and their assets into appropriate LOCUS systems.Invoicing for Underwriting feesGuarantee Closings for Credit Enhancement ProgramsCollect documents needed using closing checklistDraft Guarantee AgreementWork with RM to complete closingAdditional Guarantee program dutiesInvoices, Monthly/Quarterly/Annual billing for all InvestorsClaims ProcessingPrepare amendments/waivers and modificationsSend out reminders to guarantee beneficiaries and loan borrowers regarding required reportingCollect and save reporting in appropriate digital locationTrack reporting compliance and provide updates to CIGP and Impact Investment Services teamsWork closely with the Data Analyst for data entry accuracyAdditional ResponsibilitiesProvide back-up coverage for other operations personnelMinimum 2 days in-person in the Richmond office.Assist external and internal customers with questions regarding loans as neededRequirementsEducation, Experience, Certifications:High School diploma or equivalentExperience of 1-3 years related experience and/or training is a plusAccounting and/or banking and knowledge of basic accounting principles, practices, and standards, is a plus, not a requirementComputer/Technology:Excellent Word, Excel, and Windows file management skills are mandatoryProficient in the use of web conferencing platforms such as Microsoft Teams or similar softwareDemonstrated web research skillsFamiliarity with Outlook or similar network-based email and calendar softwareMust be able to work independently in a stable remote environmentCommunication:Ability to communicate verbally across all levels of the organization in a clear, concise and confident mannerAbility to write accurate, clear and organized communications, incorporating a range of information and analysisAbility to document workflow and proceduresCompensation and Benefits:$45,000 - $49,000 annual salary, depending on skills and experienceAnnual bonus opportunity18-days of PTO per year13-paid holidays per yearMedical, dental, vision, short- and long-term disability insuranceLife InsurancePaid Family Leave options401k savings plan with employer matchLocus is an Equal Opportunity Employer. Locus does not discriminate in hiring or employment practices on the basis of race, color, religion, gender, age, sexual orientation, marital or familial status, national origin, non-job-related disability, or status as a veteran.