Operations Clerk-II

Operations Clerk-IIClient is piloting a new offering in the health sector. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality.To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.You're excited about this opportunity because you will…Address merchant & dasher issues with empathy and urgency - over the phone, SMS and emailProactively identify issues and potential failures and implement mitigation tacticsExecute workflows that ensure we meet exceptional SLAs - Identify trends & communicate findings to the broader teams to improve our processes –Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platformWe're excited about you because…You have a multi-faceted backgrounds with the ability to multi-task and think on your feet (not a call center type role) –You have a Bachelor's degree or equivalent amount of work experienceYou have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcareYou are a highly-motivated individual that can work independentlyYou are a natural problem solver, willing to triage problems that may not have a pre-defined solutionYou can speak fluent English and have above average technical fluency (typing speed of 40 WPM).You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using client brand voice and toneYou are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce