Operations Clerk II / Operations Support AssociateLocation: Houston, TX, 77032 Duration: 6 Months (Possible Extensions) Schedule: Monday – Friday | 7:30 AM – 4:30 PM Pay Rate: $22 – $24.00/hour on w2.Company OverviewIt is a Fortune 500 global leader in water technology, dedicated to solving the world’s most critical water challenges. With a presence in over 150 countries, Company delivers innovative, sustainable, and customer-focused solutions.Position OverviewThe Operations Clerk II / Operations Support Associate plays a key role in supporting sales and branch operations through administrative coordination, data management, and customer issue resolution. This role ensures the accuracy of contracts, billing, invoicing, and operational documentation while collaborating across multiple teams and business units.This position is ideal for candidates with strong ERP system experience, analytical skills, and the ability to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesSupport daily operational activities for branch and service center functionsAssist Operations Managers and Supervisors with documentation, reporting, and workflow coordinationHelp implement operational policies, procedures, and business strategiesReview, analyze, and cleanse operational and customer dataPerform exception reporting for non-compliant purchase ordersIdentify discrepancies and independently research and resolve issuesCreate and process orders for quoted jobs and installations using ERP systems (SAP)Submit invoices through vendor portals and ensure billing accuracySupport customer master data workflows and system updatesCollaborate with internal teams, external customers, and third-party vendorsResolve issues from third-party order processorsProvide on-site operational support as neededRecommend process improvements to enhance efficiency, quality, and performanceEnsure compliance with company policies, including Delegation of Authority (DOA)Maintain a safe and compliant work environmentRequired QualificationsHigh School Diploma + 2–5 years of relevant experience ORBachelor’s Degree with relevant administrative/operations experienceStrong experience with ERP systems (SAP preferred)Proficiency in Microsoft Office (Excel, Word, Outlook)Strong analytical and problem-solving skillsPreferred QualificationsExperience with CRM or Field Service tools (e.g., MS Dynamics, MS Field Service)Experience in operations, sales support, or administrative rolesExposure to order processing, invoicing, or billing operationsKey CompetenciesData Analysis & Problem SolvingAttention to Detail & AccuracyCommunication & CollaborationTime Management & OrganizationProcess Improvement MindsetAbility to Work IndependentlyHigh-Impact BehaviorsResults-driven with strong accountabilityCollaborative team player