Operations Case Manager

To support Thrivent's field staff, the full-time remote Operations Case Manager will manage Life and Health new business cases, ensuring accuracy and timeliness while providing a client-centric experience and fostering strong business relationships. Key responsibilities Serve as the primary contact for Life and Health applications, providing expertise and managing case communications Handle case lifecycles, ensuring documentation is complete and managing follow-ups for missing information Contribute to continuous improvement initiatives by sharing service and process enhancement ideas Required qualifications College degree or equivalent work experience 2+ years of experience in the financial services industry, preferably in life and health insurance Strong performance history with proven success in a similar role Ability to influence without authority and work independently with little direction Excellent organizational skills and adaptability in a dynamic environment