Operations Associate

Overview

Gastro Center of Maryland is one of the largest Gastroenterology groups in the Mid-Atlantic with locations across Maryland.

Position Summary:

The Operations Associate will oversee the day-to-day operational functions of multiple gastroenterology practice locations, ensuring streamlined workflows, effective resource utilization, and exceptional patient and staff experience. This position reports directly to the Operations Manager & SVP of Operations and works closely with leadership, vendors, and staff across locations.

Key Responsibilities

·      Partner with the Operations Manager to manage daily staffing needs and operational logistics across multiple sites

·      Support clinical and administrative teams to ensure smooth daily operations

·      Collaborate with vendors and property managers to maintain facility standards and address site-specific needs

·      Coordinate with the VP of Finance on procurement processes, supply chain oversight, and vendor contracts

·      Monitor and improve operational workflows, ensuring compliance with healthcare regulations and internal policies

·      Assist with onboarding and training support staff in collaboration with HR and department leads

·      Identify process improvement opportunities and implement solutions to enhance service delivery

·      Travel between Maryland offices and occasional Northern Virginia sites (approximately 30% travel)

Qualifications

·      Bachelor’s degree required; healthcare, business administration, or related field a plus

·      Minimum of 4 years of relevant operational management experience, preferably in a healthcare or multi-location environment

·      Healthcare background is required, especially in a specialty or ambulatory care setting

·      Proficiency in Microsoft Excel and other office productivity tools

·      Strong interpersonal and organizational skills; able to adapt and pivot in a fast-paced environment

·      Experience working collaboratively with cross-functional teams including clinical staff, finance, and vendors

Benefits

·      401(k) retirement plan with company match

·      Comprehensive insurance: Health, Dental, and Vision

·      Paid Time Off: 10 days annually

·      Sick leave and national company-paid holidays

·      Professional growth and development opportunities