Operations Associate

Operations AssociateThe Operations Associate at Alphaland is responsible for best-in-class member and guest experience across all front-facing areas of Alphaland.Main Responsibilities:Greet every member and guest with energy, enthusiasm, and professionalism upon entry and exit.Create a welcoming, high-energy, and community-driven environment.Build rapport with members through consistent engagementProactively assist members with questions, needs, or concernsUphold Alphaland's brand standards in every interactionOther Job Duties & ResponsibilitiesExecute accurate member check-ins, account verification, and day pass sales.Assist members with billing, account updates, payments, and general inquiriesCollaborate with Account Managers to support new member onboarding and overall member experienceProactively drive retail and product sales through product knowledge, recommendations, and active engagementExecute all POS transactions, including purchases, returns, and exchanges with accuracy and accountabilityMaintain retail floor standards by organizing, folding, sizing, and replenishing merchandise throughout each shiftExecute all retail floor sets, including new product drops, layout changes, and visual merchandising updates as directedProcess incoming inventory by receiving, organizing, tagging, and preparing product for the floorExecute outbound inventory processes, including packing, documenting, and preparing items to be returned to warehouse as neededMaintain strong facility standards by ensuring cleanliness, re-racking weights, organizing equipment, and identifying operational discrepanciesOther duties as assigned by managementDepartment Alphaland GymReports To Gym ManagerLocation HQ - OnsiteFLSA Status Hourly/Non-ExemptRequired Qualifications:Education: A high school diploma or equivalentSkills:Previous customer service experienceStrong interpersonal and communication skillsAbility to multitask in a fast-paced environmentPreferred Skills/Experience:Previous experience using ABC Ignite or ShopifyExperience in fitness, retail, or hospitality environmentsTraits/CharacteristicsFlexible, collaborative, & a team playerHigh energy & presenceThrive in a fast-paced, cross-functional team environmentExcellent time management and proactive problem-solving skillsThis job description is intended to provide an overview of the responsibilities, qualifications, and expectations for the Operations Associate role. Specific duties and job scope may evolve in line with company goals. Employment is at-will, subject to the terms outlined in the employment agreement.