Operations AssociatesGopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers.Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.Responsibilities:Pick and pack items for dispatch to customersReceive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepanciesManage inventory and re-shelving of canceled ordersClean and organize sales floor and overall facilityManage waste and spoilage through strict compliance with FIFO practiceContact customer for substituted or out-of-stock itemsHandle, scan and move product in a safe and well-organized mannerStand, push, pull, squat, bend, reach and walk during shiftsUse carts, pallet jacks, dollies and other equipment to move productHandle products that may contain tobacco, nicotine, and/or alcoholWork in freezer locations periodically throughout shiftsCapability to walk several flights of steps periodically throughout the dayPrepare quality beverages and food menu items for all customers by observing all recipes and presentation standardsEnsure accuracy of all food and beverage packaged for deliveryFollow health, safety and sanitation guidelines for all productsReceive and put away order/invoice, and resolve discrepancies when they do not match expiration requirementsMaintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparationPrepare, package and stage/handoff ordersQualifications:High School Diploma or GED EquivalentExperience working in a restaurant or retail environment (preferred, not required)The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)General working knowledge of basic web-based software applications (e.g. Google G-Suite)Stand and walk for the duration of an assigned shiftLift up to 49 poundsAvailable to work flexible hours that may include mornings, evenings, weekends, nights and holidaysGopuff is seeking Operations Associates to join the operations team. We are looking for self-starting, motivated and committed individuals. Operations Associates play a critical role in our fast-paced environment that requires drive, grit, positivity, and enthusiasm for the challenge.In this role, you will execute a variety of warehouse responsibilities including picking, packing, receiving product, cleaning and interacting with our partner drivers. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively deliver a perfect experience for our customers. If you love having the ball...If you love the idea of taking the bull by its horns...If you love doing whatever it takes for the thrill of the win…we want to talk to you.What We Offer:Medical/Dental/Vision Insurance (for full-time employees)401(k) Retirement Savings Plan25% employee discount & FAM MembershipVacation and Sick Time for eligible employeesEAP through AllOne Health (formerly Carebridge)QualificationsHigh School diploma or GED equivalent, Bachelor's Degree a plusExperience working in a restaurant, retail or warehouse environmentGeneral working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)Strong work ethic, punctual, responsible and honestMust thrive in high-stress environmentsEffective communication skillsTeam oriented, works with and responds well to othersPositive attitude, helpful and respectfulOrganizedWork with a fluid schedule and available during peak hoursBe able to lift up to 20 lbs. repetitivelyResponsibilitiesReceiving and Put awayPicking and PackingCustomer ServiceWarehouse Organization and StandardsReceive product from vendors, ensuring physical count matches purchase order/invoice, and resolve discrepancies when they do not matchPut away product to inventory locationsPick and pack items on a per order basis for dispatch to customersAbility to ensure accuracy of items picked/packedProperly stage orders in assigned bin locationsContact customer for substituted or out-of-stock itemsAmend order contents per confirmation of substitutionClean and organize warehouseConduct cycle counts to identify loss and improve in-stock positionRe-shelve canceled orders promptlyManage waste and spoilage through strict compliance with 'FIFO' practices (First In, First Out)Ensure the Standards of Conduct policy is followed to provide a safe and inclusive work environmentAssist General Manager and Shift Leads with all warehouse tasks when delegatedPayGopuff pays employees based on market pricing, and pay may vary depending on your location.
Compensation for U.S. locations is based on a cost-of-labor index for that geographic area. Charlotte, NC: $13.00 per hourThe salary range above reflects what we'd reasonably expect to pay candidates. A candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information about this role's compensation package, please contact the designated recruiter.At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.Like what you're hearing? Then join us on Team Blue.Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.